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JCB Volkswagen Ashford celebrates award win for excellent customer service

11/02/19: Motability customers in Ashford can be sure of receiving award-winning customer service when they visit local dealer JCB Volkswagen Ashford, Kent who have won a regional award for their work with the Motability Car Scheme. The accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the national, annual awards which are announced at the beginning of the following year.

Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:

“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like JCB Volkswagen Ashford, Many congratulations to them on their award.”

Celebrating their Motability Dealer Award win, Nigel Fowler, General Sales Manager from JCB Volkswagen Ashford said:

“All of us at JCB Volkswagen Ashford are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

JCB, as well as other automotive dealerships, work alongside the Motability Scheme to help provide disabled people with the option to lease a new car in exchange for their government funded mobility allowance. As part of this scheme, JCB Group can provide a number of leading-brand models, including cars from Honda, SEAT, ŠKODA, Volkswagen, Kia, Citroen and Mitsubishi.

For more information see:

Motability award for JCB Volkswagen