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JCB Volkswagen earns Motability customer service award

Motability customers in Kent can be sure of receiving award-winning customer service when they visit their local JCB Volkswagen dealer.

We have just won a regional award for our work with the Motability Car Scheme.

The accolade is part of a programme of awards, launched in 2015 by Motability Operations, to recognise and reward outstanding customer service provided by local Motability car dealerships.

The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer service across the Motability Scheme's national dealer network.

The awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance.

Celebrating their Motability Dealer Award win, JCB Group Managing Director Jonathan Bischoff, said: “My team understand that buying a car can often seem daunting, especially when looking for the ideal Motability car. For several years now, we’ve been offering drivers the best advice in the business, making the process as simple, understandable and stress-free as possible.”

“This award recognises the efforts of my highly trained and knowledgeable staff, and I’m very proud too that our dedication to the Motability Scheme, which is renowned for its high standards, has been recognised.”

"We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors in 2017."

Peter Wilson, General Manager for Dealer Relations at Motability Operations, explained:

"The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience. After all, they are often the first point of contact for our customers.”

"It's important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like JCB Volkswagen. Many congratulations to them on their award."

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

For more information about the Motability Scheme and to find your local JCB Group dealership visit