Head of Business
Customer Liason Manager
Our dealership in Rainham High Street (the A2 main road) is easy to reach, being located less than 10 minutes' drive from the M2 motorway. Customers from as far away as Canterbury and Faversham are less than half an hour's drive from our showrooms – and, of course, we are readily at hand to customers throughout the Medway and Maidstone area.
Keeping in touch with our customers is hugely important to us. Ideally we will be able to respond to all enquiries and requests right away, but even if none of our staff are available we will note your details and get back to you as soon as possible.
JCB is dedicated to providing excellent customer service. We’d like to you to help us in our continued effort to improve customer satisfaction by telling us about you experience.
If you have a complaint about the level of service you’ve received, or any dissatisfaction with your vehicle, we want to hear from you. Please contact us as soon as possible and we’ll do our best to try and help.
Should you feel we’ve been unable to give you a satisfactory solution, you can get in touch with our Kia Customer Contact Centre by:
Telephone 0333 2022990
Write to Kia Customer Services, PO Box 200, Walsall, WS5 4QZ
Opening hours Monday to Friday: 8.30am – 9pm, Saturday: 9am - 1pm, Sunday: Closed
They will investigate your concerns and make sure they’re resolved as swiftly as possible.
We also subscribe to the Motor Codes Service and Repair Code of Practice. If we’re unable to resolve your complaint to your satisfaction, we recommend you contact Motor Codes Ltd a CTSI certified Alternative Dispute Resolution provider that we are prepared to engage with through the ADR process. You may contact them by:
Telephone 0207 3441651 / 0800 6920825
Write to Motor Codes Service and Repair Code of Practice, 71 Great Peter Street, London SW1P 2BN