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VW Connect & We Connect
Take advantage of a wide range of connectivity services
What is VW Connect & We Connect and How Do I Use it?
We Connect is a technology system developed by Volkswagen to link your car's functionality and data with your smartphone. It allows you to access information and services and to control some of the functions available in your vehicle, even when you are not in it. We Connect capability is installed in 90% of Volkswagens, but requires a little bit of setting up to benefit from its full functionality.
Online services include:
- Navigation
- Convenience
- Entertainment
- Safety
- Vehicle status
- Charging management of electric models
You can purchase and download additional functions and services from the In-Car Shop so that you can enjoy the whole range of VW Connect and We Connect mobile online services for longer.
For more details on the functionality of Connect products, please click on the link below.
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DON’T FORGET to select a preferred Service Provider in the app and activate Automated Service Scheduling! By doing this, when your Volkswagen is due for its next inspection, or a yellow warning light is flashing on the dash, your car will notify your chosen retailer via the app and they will contact you to discuss and arrange an appointment. That’s one less thing to worry about!
The great thing about We Connect is that it's buildable - you can upgrade and add to it in order to enhance your user experience. You can even purchase extra functionality for your vehicle via the in-car shop - such as enhanced navigation, assistance and lighting.
How can I get started using We Connect?
Download the free Volkswagen app for your smartphone. Depending on your operating system, you will find the Volkswagen app for Android or iOS in the App Store or Google Play Store.Volkswagen app in the App Store
Volkswagen app in the Play StoreLogin with your Volkswagen ID, or create an ID by setting up a Username, Password, Security PIN, and accepting the terms of use/ privacy policy.
Add your Volkswagen using the 17-digit vehicle identification number (VIN). You can find the VIN in your registration papers and behind the windscreen of your vehicle.
To activate the services, you must be identified as the primary user. To do this, you will need to enter your username and password details in the infotainment system in your vehicle. Go to “settings” and select “become a primary user”
Have both car keys with you so that when the on-screen instructions tell you to, you can press unlock on both keys.
Once both keys are detected, your vehicle will be paired to your app.Congratulations! You can now enjoy all the benefits of the We Connect mobile online services!
As always, if you need any help or support with the connect process, please contact us. We would be more than happy to help.
Meet the Service Team
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Michael Carman Aftersales Manager
JCB Volkswagen Ashford -
Steve McGannon Aftersales Manager
JCB Volkswagen Medway -
Mick Austin Aftersales Manager
JCB Volkswagen Tunbridge Wells
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Thank you for your enquiry regarding We Connect. A member of our team will be in contact with you shortly.
We Connect Enquiry Form
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