JCB Volkswagen Ashford

My daughter’s new car had to go back for a second time for more work to be done, after talking to Michael Carmen he reassured us he would get it back on the road as soon as he could. We received a beautiful bunch of flowers, a lovely hamper and chocolates, he really has gone above and beyond. We would highly recommend the Ashford team.

Thank you, Sanj, for your excellent personal service! From our 1st phone call you communication was fantastic, keeping me informed along the way while waiting for my car. You were always helpful and polite and I would highly recommend you to anyone looking for a smooth car buying experience with that personal touch

Having had a VW car for a number of years, I feel that I have to commend the staff at the Ashford branch for their kind and considerate service. Just recently I was helped by Graham in the service department. I feel he went above and beyond to help me with my car’s problems sorting everything out for me. He also put me in touch with Steve in the sales department and he helped me with good advice when I was choosing and buying another car. He guided me to a vehicle that suited my needs with a friendly attitude and at no time did I feel that I was pressured into a sale

We hired a VW for several weeks and needed to add two drivers to the policy at various times. We had a brand new car, the price was very reasonable and the service from Carol Mervin the Rental Supervisor quite exceptional. I can’t recommend the car rentals highly enough. Give them a go. Quite excellent.

I want to give a huge shout out to Michael Carman and team. My car recently broke down and from arriving at the garage to getting my car back Michael went above and beyond to keep me informed every step of the way. Knowing that I was without a car Michael and his team made sure that the issue was resolved and I had my car back the very next day despite the garage being extremely busy. I cannot thank him enough. Always a 5 star service from VW Ashford!

After a very long wait due to damage on vehicle in transit Lawrence did everything in his power to help rectify the issue a very kind caring man he understood my issues and I actually felt for him as there wasn’t anything to help also manager Paul stepped in and did what he could I’ve never been so happy as I was today I finally got the car so pleased with so it was worth the wait but I must say frustrating So it’s happy being chauffeured about it’s a big yes from 😀

I arranged to collect a company fleet car from the showroom, organising pickup was straightforward and seamless. When I arrived with my family, we were presented with Duplo and teddies for our children, making us feel so welcoming. The salesman showed me how to operate the car and took me for a test drive, which was great since it was the first time driving an electric car. An excellent experience all around!

I would like to commend Nicola Parr and the whole team at JCB Volkswagen Ashford for their efficiency and diligence making for a stress free experience, their customer service is second to none and the servicing of my vehicle is always excellent. I can thoroughly recommend them as one thing I value most is a trustworthy team to look after my vehicle in which safety is paramount. Thank you to all.

We brought our Tiguan from JCB Ashford in June 2020 and haven't looked back. It's a beautful car and the service from Summer, one of the managers there was first class. Since then, we have had our car serviced there each year and the service team have been superb. Just this month, the car was due for its first MOT and the whole process was pretty seamless. Hayley in particular was 100% spot on with regards customer service, response time, attitude and professionalism. Hayley made the whole process easy and manageable from start to finish. Thank you tean JCB Ashford Kent.

My car required a major engine repair and was in the garage for a month. They were very good in communicating to me the progress of the repair. Communication is key and they were excellent. The job took slightly longer than expected but it was due to parts availability too which I was notified. I will now be using them for all servicing needs. I recommend them highly as I could not fault them.

Have only used for service but no complaints. They do actually service the car and 5 star for that. Big thanks to Graham who knows his job. Sales, I do not know. Update December 2024 The service of my new car from them has been done very well. The car she felt revitalised and running as new so Thank you for that.

I had a very personal issue to attend and the car engine alarm came on. I explained the situation to the service team, namely Hayley and I was really pleased when told to bring it over and we will look at it. Cutting to the chase, between Hayley & Nicola the car was checked advise given, courtesy car arranged and our car repaired and ready to collect by 1400 the next day !!!!! Unbelievable service, understanding, courteous and all with a willing smile. Bloody well done. Best advert for a main dealer ever. Peter

Staff are a credit to your company (Ashford branch). I had a motorcycle battery problem and was stranded, I popped in and asked if someone could charge my battery to limp me onto the garage 10 mins away and your staff were AMAZING ! I don’t personally own a VW but on the weight of this encounter and seeing how your customer care works, I would definitely consider you in the future. Once again a big thank you to the girls on the service desk and the mechanics in the garage!! 5 *

We were looking for the car that we really wanted and decided to go ahead. The whole process was faultless and car prepared to the highest standard. Summer kept us up to date and informed. The collection date was arranged with us and the whole experience could've not been better. We would definitely recommend this place to anyone looking for a new car and will be going back. Well deserved 5 stars, amazing service from Summer.

We bought the car from JCB Ashford and we couldn't have better experience. Mike looked after everything so well and prepared the car to the highest standard. We were well looked after and absolutely loved the whole experience. We will definitely be back, whether for service 9r getting another car and highly recommend this place if you want to have a good experience. Well Done to the team and Mike!!

Fantastic service from Michael Carman and his team in the Service Department at JCB Ashford! Having owned a number of cars over the years and experiencing bad service from other brands (Mercedes, Audi & Ford to name a few), the way you are treated at JCB Volkswagen from the moment you walk in is how other dealerships should set their standard. They are welcoming, have a good waiting area and keep you updated with ongoing works and any things that need tending to when checking the car over. When walking around the showroom, the salesmen are not pushy and just there if you need them, which again really differs from other experiences I've had. I have full confidence in Michael and his team and find their attitude really refreshing and professional. Well done guys! Keep up the good work! :-)

Had a defect with a used VW Polo purchased from JCB Ashford. On initial investigation the defect (central locking) couldn't be located but a couple of additional faults were detected after diagnostic testing. Initially unhappy about how to go about rectifying the issue I met Nicola Parr, Senior Service Advisor. Nicola made it quite clear from the off that she would take personal responsibility for getting to the bottom of the issue when the vehicle was booked back in for the additional defects to be repaired. Nicola kept me updated at regular intervals and provided me with a convenient date/time once the parts arrived. She also a arranged for a courtesy car '22 plate VW Golf' as it was explained that they may need some time to identify the issue. I now have my VW Polo back. The defects have all been identified and replaced and all covered under the warranty. Nicola took all the stress and hassle out of the process for me. I genuinely felt I was going to have a battle on my hands to get it sorted under warranty. Nicola thank you so much for restoring my faith in customer service. As above, she owned the problem and was true to her word. I would have no hesitation in dealing with Nicola again, but hopefully won't have to. Nicola is an asset to VW and should be praised for her outstanding customer service!!

Just wanted to thank Nicola the service manager who has been absolutely brilliant. I had a stressful time when bringing my car in for a service, due to several miscommunications regarding a service plan and service pricing, which Nicola sorted and then some. I then had two warning lights come on after leaving and Nicola went out of her way, in her own time on a Friday night, to ensure myself and my family were safe driving the car. She arranged for me to come back and dealt with the car and was really helpful and friendly and even gave my little one a toy to play with whilst we waited, which was really kind. She turned what was not a good initial experience to a great one and she’s an asset to VW. Thank you so much. 😊

Faced with part of our VW's front undertray dropping down whilst driving down the M20 , we limped to JCB at Ashford who we knew previously. Faced with two very worried 82 year olds the staff went out of their way to help us , made a quick inspection and organised a repair . We also enjoyed a nice coffee in very comfortable surroundings while we waited. Excellent service and very pleasant people - I wish there was more of it about!

Once again outstanding, amazing and highly efficient service from Nicola and Hayley, together with the tech team at JCB - well above any previous experience anywhere. My Tiguan unexpectedly suffered a technical component failure and was running down to a Full Inspection and Oil Change Service. Despite being short of staff and high demand that meant new work was being booked towards the end of November, I was offered the opportunity to leave the vehicle with them so that should an opportunity arise to fault find and resolve whatever the problem was, they could get on with it. Having accepted the offer to leave the vehicle on site, I was amazed to be advised the next day the fault had been diagnosed, the required part ordered and would hopefully be fitted as soon as it was feasible to do so. The next day I received a call to tell me that the car was repaired and could be collected that afternoon. However, when I collected the vehicle, not only had the repair been completed (under the extended warranty) the impending service actions had also been undertaken so the vehicle was good to go until the MOT fell due in late January. This is what excellent customer service is all about and it was delivered with smiles, impressive courtesy and a positive attitude. I cannot recommend JCB Ashford Service Team highly enough - simply outstanding in every way (and yes I am a loyal, long-standing customer and will continue to be so with such perfect customer service and support).

The service reception (manager?) Nicola, went out of her way to help us find our way around the programming of our new Tiguan. While the systems are meant to be intuitive it still needs a lot of practice to find your way through the vast range of options and and systems to set the car up as you want it. Nicola spent a lot of time and patience helping us to do some of the key requirements. We will be very happy to continue using JCB Ashford VW as a consequence.

Brilliant outfit. Our ID3 and ID4 both needed significant software upgrades that take 24-48hours each. The customer service in arranging them to minimise the impact on us was superb, kind, flexible and we really felt the people we were dealing with cared. A totally unexpected bonus of some gifts sent to our home as well as a free courtesy car really shows the service JCB Ashford offer is absolute top quality! Thank you JCB Ashford!

I moved to the area and took my car here for a service. Booking was easy and check in staff were friendly and helpful. The car also needed brake fluid changed and aircon flushing. All this was done promptly and efficiently. I was pleased to get the video of the check over of the underneath of the car, which was clear to hear (which I have had problems with at other garages). A really good experience, I was able to talk through service plan options and felt listened to. I’m pleased to have found a garage that values customers.

Unbeatable customer service from Kev in the Servicing Department at JCB VW Ashford. My mum has recently moved to the area and Kev is doing everything he can to help her maintain her independence and ensure her car is well maintained. Brilliant customer service and we couldn’t be more grateful. JCB VW should be very proud.

Great service from Nicola P and Michael C at JCB VW Ashford. Had a problem with my car at the weekend but was able to have it checked out by the professionals in short order for peace of mind. Nothing is too much trouble for them. They always go the extra mile. If you value your car, take it to a main agent. Cheap isn’t always best!

Here are a few more stars 🌟 🌟 ⭐️ 🌟 🌟! You deserve them… I received the best customer service I have ever encountered. I received regular updates from Nicola and Richard, who were always understanding, polite and very informative. I run a day centre, called aArtvark, for students with additional needs and when I picked my car up, I asked Kevin the cost of a model ID3 as one of my students adores my car. Kevin, in agreement with his boss, donated it to me. This meant the world to Andrew, my student. His brother agreed with me to add a photo as he knows what this meant to him. Thank you VW….and especially,the Ashford,Kent branch. I was apologised to,for the inconvenience for what seemed to me just one of those things that can happen with a car. I never made a fuss and I was treated with gifts from the VW group. It was totally unexpected and I just can’t praise them enough.so, thank you, for your excellent customer service..

I would like to recommend the service dept of JCB VW Ashford to anyone considering booking a service. I have been using this garage for many years for routine servicing, currently I have a Golf and my wife has a Tiguan and always completely satisfied with their work. I have service plans on both cars and never regretted this as saves a lot of money and never had any issues. Thanks to everyone in the service team and in particular to Nicola Parr who has been my main contact at Ashford on the Service Desk for many years and I think is a great asset to JCB as she is is always so helpful, friendly, conscientious and professional and seems to know many loyal customers.

Today I went to VW Ashford, Kent where my car had been booked to be serviced. I arrived sooner than the time of my 1015 am time slot in the hope that the work on my car could be be completed earlier than scheduled. Kevin Jinks helped me with this request and was most courteous and exemplary in understanding my request. This was because I needed to be home by 1245 latest to enable my wife to be in time for a medical appointment at 2pm. Happily the work was completed sooner and I was home just after Midday. Thank you Kevin. Excellent work.

4 and 1/2 Stars. Had a warning light come on for the airbag. Booked the car in with JCB Volkswagen Ashford. Service was great. Kept informed at all times. Work was done efficiently and quickly. Kevin was brilliant and customer service was second to none. Was informed about what the fault was and what they did to correct it. Would have given five stars only it took about a month to get an appointment to book the car in. Would highly recommend.

Have bought two cars over the past couple of years from JCB at Ashford and throughly recommend the dealership. Shawn in Sales handled both our PCP purchases and was excellent both times and always comes and speaks with us if he is free when we visit. Kevin Jinks in the maintenance department is always a pleasure to deal with, very polite, helpful and knowledgeable. Would definitely buy my next car from this dealership.

Major service today for my car. Big bill, but Service Advisor Kevin Jinks was so helpful at all stages from booking the car in, advising on a problem we were experiencing (and curing it as part of the work, thank you Kevin), keeping in touch through the day etc. This personal touch has not always been my experience at a major dealership. I tried to book a courtesy car but none were available for weeks and weeks so I had to rely on two friends to collect me and return me to the garage, which was inconvenient for them. Next year I will book the service months in advance!

Many thanks to Kevin for supporting our back-to-back vehicle services this week. He (and Nicola and Carol) made my trips to the garage enjoyable. Communication from booking the original services with Nicola, to updates as the service, MOT and cam belt replacements progressed, were timely and well managed. THANK YOU!

29/6/22 Visit experinece! Pre arranged booked and rearranged, MOT/Service and Brake fluid change! Kevin was my host from start to finish. I must say of all the years I have had a VW, I can't say I've always walked away laughing, however Kevin certainly put a smile on my face with his wit charm and impersonable values, he is an absolute credit to their team. He's definitely a keeper! A nice little gesture of a bottle of wine to for being me, a little over whelmed but the thought of this man goes along way. Thank you 😊

I cannot recommend JCB Ashford highly enough. The greeting, understanding, support and service they gave to me today was amazing. In particular Kevin for his sensitivity and kindness. This is so rare in people today and I can’t thank him enough He is a credit to VW. I would also like to mention Lawrence who he suggested I talk to. So helpful and understood my situation. Thank you both so very much.

I visited JCB VW Ashford as my newly bought Polo GTI had a fault and was booked in for repair. My car was purchased from another VW branch however, The Ashford team were so accommodating and so kind. In particular Michael, he went above and beyond for us listening to all we had been through with the other branch and he tried to help pick up their mistakes and make sure that we as customers were not left dissatisfied. As an even more unexpected turn, he had ordered my husband and I some wedding presents from the team at JCB VW. As we were due to get married the day after our repair. We did not expect this at all and we’re totally in shock from the gesture. The overall experience here has meant that I will be a loyal customer and highly recommend anyone to come here.

We purchased a car under the approved used programme from further afield. JCB happen to be our closest VW dealer and thank goodness they are. A special thanks to Michael and his top performing service team for the help, diligence and close support with some issues on the car. This has been the icing on the cake for me sticking with JCB Ashford moving forward. Not a chore to bring the car in, feels like seeing friends. My Wife also received a wedding present from them as they remembered we were getting married!

My wing mirror was damaged. I was really looked after by the all the staff at JCB. Aaron made a temporary repair, so I could drive safely, while new parts were ordered. The job was carried out efficiently and effectively. But the staff went well beyond this. I took my granddaughter with me and they made her feel so special. Their kindness made sure that it wasn’t just a good experience it was a great one. Thank you JCB

Our car was in for a service/MOT this week therefore had the pleasure of dealing with both Kevin and jasmine on the service team. They’re both AMAZING! They went above and beyond to give myself and my son the best experience when we came in. A thorough job from the mechanics as always - so thank you! And was greeted with the most lovely surprise upon returning to pick up our car. They had arranged a gift for my son which was some crayons and a colouring book they had made themselves including things from all topics we had spoken about that day! I am just blown away by this and with how we were treated so amazingly - Kevin and jasmine are absolutely brilliant at there jobs and I look forward to returning and dealing with them again! Would also like to praise Sean as he is the reason we have our car and he is always a pleasure to deal with!

My VW Golf was due for a service and due to its age, 5 years, a cam belt replacement etc. I visited the service department and met a gentleman named Kevin Jinks who dealt with all of my needs. The service was set up together with the cam belt and the potential for the all-in. Everything was discussed in detail and I fully understood what was to take place. On the agreed day the service and cam belt were done and the all-in check was undertaken in great detail, fortunately nothing was awry! Kevin then sorted all the paperwork etc and I am now covered by the all-in warranty etc. I should add that Kevin is a very thorough and competent chap and explains all in great detail, a very good experience, thank you.

Really good 👍 I have recently bought a new car from here. This is my second car from here, i stayed with them after a good service first time round. Again the service was great. The sales representative Shawn was a pleasure to do business with and help from the manager was also appreciated. Shawn covered everything for me and found the car i was looking for - i'm over the moon with it. They have a good range of approved used cars and new, covering all different transmission types. I'm really happy with VW - the cars are spot on and the service has matched. Would recommend.

I was looking for a bigger car to replace a Citroën C3, as I have 3 growing children. I ended up going to the Ashford branch to choose a car. We dealt with Mark Barnes, who is a very nice person, also he doesn't push you to make a decision. That in itself, to me is fantastic. I will definitely be going back if and when I next my next car. Thank you Mark, you've done a brilliant job, in helping me to decide on my new car. Well done

Laurence Coleman was absolutely fantastic from my initial enquiry, through until even after I had picked up the vehicle. Professional yet personal service. No query too much trouble to answer - responses provided promptly and in plain English. Pick up of the vehicle was well managed especially during lockdown & proper procedures and safe measures are in place. I travelled out of the way (rather than using a local dealer) and the extra journey was certainly worth it - would highly recommend.

We purchased a VW Polo from JCB Ashford 10 years ago, and have been delighted with the service provided. Unfortunately, the car developed an issue recently, but thanks to VW's 12 year anti corrosion warranty, and the amazing service of Michael C. Warranty Manager, the whole matter has been rectified, with the minimum of fuss. Michael was helpful, courteous, understanding and tenacious from the start....remember the car is now 10 years old....just goes to show that JCB care about customers both new and old! Many thanks to Michael C. and the JCB team!

First class service for our car (it’s 1st) booked in for the day and time to suit us; with a 1 year old who has a preferred nap time I was worried it would affect our whole day but Nicola in the service department ensured we were booked in at the ideal time. Very friendly service team on the desks- despite my little one constantly waving and trying to shout hello at everyone, we were made to feel very welcome and at ease. Service completed quickly and car was returned to us clean and fresh. Thank you so much

Went into Ashford branch for a new motobilty car and was introduced to Andy Collins and that was the start of a friendship. Right from the start and with his expert knowledge and advice I chose the touran.from beginning right through to delivery all was good being kept up-to-date with progress of my car. First class service and advice and made to feel relaxed about the whole process. Thanks Andy and to everyone else involved and the car as exceeded my expectations Brian Southall

The first time I couldn’t fault them, but today 7 hours for a oil change come on, especially as we were waiting for the car! It always seems that your time isn’t important I wouldn’t recommend there sister vw place in Medway but come on Ashford do you really want to go down the same road ( no pun intended) :( what happened to customer first !!

Quality of work and customer service are very good. Only reason I have left 4 instead of 5, is that VW used to offer a collect/deliver service but don't appear to do this any longer (I only live a few miles away). I can't use a courtesy car as vw don't do adapted vehicles, so I found the delivery and collection service extremely useful.

Poor customer facilities. VW Ashford compares badly with VW Worthing and VW Eastbourne in facilities for people waiting while their service is done or fault investigated. Three small tables with hard chairs (until I was told about more comfortable seating around the corner in the main showroom) had to be shared with four other customers. No screens to partition the waiting area from the rest of the showroom. Just one newspaper to be shared between us all. The usual television with muted and subtitled news programming was missing (one was available in the main showroom but it was switched off). Two to three hours is a long time to wait in these circumstances. However the servicing itself was of the usual VW high standard.

Excellent service from start to finish. Louise was both prompt and attentive in sourcing the the exact spec car I wanted Lorraine was very professional, with prompt replies to questions I had when sorting my documentation. The whole process from my initial inquiry to my new car being delivered was such a smooth experience. Highly recommended.

I got a new SEAT Leon STE through the motability scheme, The car is great really reflects and exceeds its positive reviews on-line. Andy took me through the motability scheme processed all the paperwork with ease and effectively, kept me up to date. Fully took me into consideration as a person who has some mobility issues. All delivered to plan and at this point a month in very happy with everything so far.

My wife and I recently purchased our second Volkswagen from JCB Volkswagen Ashford after needing a bigger car due to expecting our first child and I am thrilled with the service provided. We originally had a 2008 Golf however we thought we would upgrade to a Passat and trade in the Golf. We were surprised with the good value they gave us for the Golf and the overall experience we had; they even showed us the safest way to put a child's car seat in. Overall I would recommend JCB Volkswagen Ashford to anybody looking at getting a car, regardless of whether it's a five grand used Polo or a brand new Touareg!