JCB Volkswagen Medway

Sanj Paddan was recommended to me by a friend when I expressed an interest in leasing a Volkwagon electric car. From the moment I contacted him through to final delivery he was professional, reliable, informative and a genuinely decent person to deal with. Look no further for incredible service and a quality brand!

Sanj at JCB VW helped me along from the beginning when I first showed interest in an ID4. From organising a test drive and online brochures and videos to help me make my decision. Once the car was ordered Sanj was very quick and efficient with getting contracts etc sent out , and always quick to reply to any queries I had sent him by email. Overall very satisfied.

We didn't get the car (I liked the ID4, missus not so much) but Grant was excellent at arranging the appointment, following up and the test drive. Even before the appointment, in passing by, I made a flying visit to the dealership and he was affable and accommodating and provided the key for me to get a stationary feel of the car. The dealership atmosphere was also friendly and welcoming.

I have just purchased a car and dealt with Alex. My first experience at this branch many years ago was great. And my recent visit was just as good. Being in a customer service/sales role myself I really did appreciate being greeted by the team who sat me with Alex, who I'd spoken with on the phone. The car I'd seen online wasn't best suited to me so Alex went through a few other options. Found a great car and cannot fault the service before purchasing and after sales. I don't like the pushy sales vibe and never felt like that here. Customers best interest with a professional approach. It's been a pleasure visiting this dealership again. Thank you Alex

Really happy with the service received from JCB Volkswagen Medway, especially Grant. Have used them before when I owned a VW Beetle so had no doubts returning. We had been let down by another garage and only by chance, searched JCBs site. Found a car that was at another branch and also different make/model to VW. We thought we would have to travel to that branch. No, they arranged for the car to be brought up to Medway. Everything was ready when we viewed the car. Part exchange was a simple process and everything was explained. Collection and handover of the vehicle was also a simple and stress free transaction. Very happy and would definitely recommend.

Just purchased a car through JCB Volkswagen Gillingham, and the process was smooth and easy. Phil, the sales advisor who helped the entire way through, is an absolute asset to the company. He took the time to explain little details to me when I didn’t understand, but never once made me feel silly. He dedicated time to ensure I was happy in my purchase which made me feel really secure in my decision. To be fair, everyone I spoke to was kind and courteous. I’m so pleased with my new car, and I would highly recommend JCB Volkswagen to friends and family.

Thank you Grant Nixon for the outstanding service you gave in helping me choose the VW Tiguan which I collected in March 24. Grant spent a lot of time helping me choose for the car. I have always driven manual cars, this was my first automatic so Grant kindly gave me a quick driving lesson to help me get accustomed to the car, which helped a great deal. The car is lovely and very easy to drive. I will definitely go to Grant again when choosing my next car and would highly recommend Grant to anyone who is looking to purchase a Volkswagen, he is knowledgable and always happy to help.

Ordered my new golf GTI nearly 2.5 years ago finally got it 10 days ago due to covid, Ukraine etc. Alex thankyou so much for continously chasing up for details and putting up with me emailing ringing all the time. I was worried about the delivery being over 200 miles away but was reassured by Alex and should have trusted him the car came perfect. I have had 5 new vw's from local dealer's and never came away with them on delivery day due to various issues1 had to go back 5 times. Not with medway and Alex perfect first time and a phone call to make sure it was. I cannot recommend Alex and Medway enough. I will definitely back to buy my next VW from them. Would have given 6 stars if I could have.

I have always found JCB to be transparent, honest and professional. There is a family feel when you walk through the doors, the same that I experienced when I was working there in 2000 after working for the owners father in a previous garage. JCB seemed the right place to come when I no longer had a company car or worked int the motor trade. James Calloway always looks after me and makes sure I have the best deal. This has been the case for over 15 years. My first car was a Volkswagen in my 50’s I’m still loyal to the brand. My children have VW’s from JCB and I’ve purchased one for my staff to use as a company pool car. Classics never go out fashion! My latest car has experienced a lot of technical issues, I no longer live in Kent so tried several local service centres for the convenience of my location. None managed to fix the issue after copious trips. JCB have always managed to get the car looked at when it’s been faulty accommodating me as quickly as they can. While there are still software problems randomly appearing, the master tech has been on top of it and given me confidence that it’s not me but the car. My Golf will be back for more warranty work this month. While this is frustrating, I know it’s in safe and knowledgable hands.

I am soo pleased with my car, and couldn’t be happier with the experience. Paul was really helpful and friendly he really looked after me and always kept me up to date with my many emails he would always reply even on his days off went he above and beyond to make sure I was able to pick the car up on the day I was hoping! Would definitely recommend!

My wife collected her new R Line Polo up today . The car was nice and clean , and ready on time as promised. Would like to personally thank Paul Eggleton for his excellent service and hand over to Amanda . Also would like to say we are always felt welcome in the show room . Would 100% recommend this Dealership 👍

Had a fantastic experience at JCB VW. Called ahead on the Saturday and the lovely Paul was free and able to see us within 30 minutes. I went in with a list of requirements (a used reliable Polo with a a warranty and finance) and immediately had a couple of choices for me ready within a week. Paul made the experience of buying a car so easy and straightforward, answering all my questions and ensuring I had everything I needed. He made sure to get the car polished before I collected it and set my phone up on the car before I left. I would highly recommend the dealership and of course Paul who was kind and thoughtful throughout the process.

Purchased approved used T-Cross. Extremely happy with the vehicle and the courteous, professional and friendly salesperson Paul who managed to get the car serviced and cleaned in 3 days so I could collect it on my birthday. The car was spotless and was promised new mats when they arrived to replace the slightly worn out ones currently in there. Edit: As of now still no mats!

Grant was so helpful and friendly. He explained everything fully, made sure I was happy with all the information and what was covered especially as he knew I’d had a bad experience with an independent car garage. Nothing was too much trouble and I would defiantly recommend! Great customer service and my new car is lovely : D

I have recently bought an approved used VW Up from JCB Volkswagen Medway. My sales contact was Grant Nixon, and he was absolutely fantastic! He spent a lot of time with me when viewing the car, answered all my questions, and took note of any issues I wanted to get clarified/corrected. When the car was delivered to me he had fully kept all promises - everything was as expected down to the smallest detail. Lovely car - very happy with it - and Grant even followed up with an after sale courtesy call. Very impressive customer service!

My wife and I ordered a new vehicle today from this dealership with the sales executive Phil Burge. Phil is in the league of gentleman and couldn’t be more helpful. Phil was particularly patient, helpful and informative with an unrivalled product knowledge. We were very satisfied with our experience of JCB Medway, and wouldn’t hesitate to recommend the dealership. 10/10 Phil, your a true credit to JCB Medway as well as VW as a brand, thanks again for all your help.

Recently taken delivery of a new Tiguan on the Mobility Scheme. The service we received from Grant at JCB was second to none. The process, one we were not familiar with, was easy and straightforward. The showroom was clean, spacious, and the staff were very friendly. I can highly recommend Grant and JCB if you're in the market for a new vehicle whether to purchase or through the Mobility Scheme.

Just bought my new car from the online sales team of James and Eveie, due to post pandemic issues it was a while to be delivered. Email enquiries were dealt with very quickly and efficiently, the car arrived and was prepared quickly for me to pick up in a hassle free manner. All in all I’ve been treated very well and would recommend buying to anyone

I received outstanding customer care delivered by the service team a few weeks ago after my car developed a number of problems, which turned out to be caused by a faulty ABS sensor. I contacted the service team after the problems occurred on June 14th and understandably they were unable to offer me an appointment until after I was due to leave for a three week holiday on the 22nd, for which I needed the car. When I explained I needed the car, the team confirmed that if I could get the car into you that day (June 15th) they would endeavour to do the work in time for me to get the car back for my holiday. This I did and the team were able to do the work for me to collect the car on the 20th. I cannot thank the team enough for their help in getting the work done under the warranty at such short notice and would have no hesitation in recommending your company to anyone looking to purchase and / or have a car serviced.

I don't normally do reviews but felt I had to because of the great experience I had purchasing a second hand car here. my salesman was Alex, he was friendly and never once put me under pressure to make an immediate decision on purchasing the car. Alex was patient and answered all my questions. i highly recommend this dealership, thank you.

Called JCB Volkswagen at Gillingham (Medway) this morning for a minor part replacement which I didn’t trust myself to fit. Called at 8.15am and it was all done and fitted and I was back home just after 9am! Great service and I was very happy to get it sorted so quickly, which meant I was not inconvenienced at all. Many thanks to all at JCB.

Would recommend good customer service even delivered the car all the way too Liverpool and gave me a guide through how everything works, sorted all paper work out and made it very easy for me so big thanks Bod for everything and it was a pleasure meeting you and thanks Amy the receptionist for putting up with me when I had to ring a few times due to Bod being busy but would always get back to me, If you’re looking to buy a used Vw take a look at Medway and there 2years warranty 2years roadside assistance and 2years mot offer be hard to beat

The service team are great at JCB Medway, had a few issues with my new vehicle (not their fault!) and they went out of their way to accommodate my ability to get the car to them and make sure I wasn’t too inconvenienced. They have kept me fully up to date, Charlie particularly went the extra mile!

I picked our car up today and from start to finish have had nothing but great service from Alex, always kept me updated on things made me feel comfortable when ordering and never made me feel like I was being a pain when called or emailed would highly recommend buying your vehicle from here 5 star 🌟 treatment all the way. Thankyou again so much for everything

Nicola Parr at JCB Ashford deserves high praise for her professionalism, communication, patience and car repair knowledge. I was sceptical on entering the Ashford premises, but Nicola guided me through the diagnostic process, kept me abreast of progress and returned my car on time fully repaired. Nicola quoted for missed routine maintenance on my vehicle and I’m booked in next week for this to be completed. From sceptic to a JCB fan. Nicola is a credit to your company and has converted me. JCB will be looking after my VW going forward. Thank you

Picked up my new Golf yesterday after a very speedy turn around by the team having only just received the car onto the country. My whole experience of buying from this company has been brilliant. Phil who sold me the car made sure I got the right car for me and found the quickest way to for me to have a new car. He spent 2 hours going through everything about the car with me, (even continuing once the showroom closed) ensuring I feel happy and confident with my new purchase. The service I received from Phil went over and above.

Picked up my new car this week after an 11 month wait (due to semiconductor shortage and other supply issues due to Ukraine). No fault of the dealer. They always replied promptly if I had questions during the delay. The handover process was no fuss, quick, organised with none of the other pointless theatrics that I have previously had at other dealers. James Callaway and the team had fully charged my car and even made me an additional rear plate for my bike rack which was greatly appreciated. James showed me the basics of the car and off I went. A fantastic service, fantastic price and well worth the 155 mile each way trip to collect the car. Thanks very much, will use again.

I picked up my new Polo GTI yesterday, ordered through Drive the deal. I was quoted mid November for delivery but it came early which was perfect. James and Eve kept me informed all the way. The best thing was the price I save thousands ordering from JCB, no local dealer to me could come close on price.

Fantastic service from start to finish! Taking into consideration the current set backs with purchasing new cars during the pandemic causing delays I was offered options suitable in a quick turnaround. The salesman (Phil in Gillingham) always goes above and beyond to ensure the process is as straight forward as possible. I am so thrilled with my new polo, lots of new functions and such a comfortable drive. I wouldn’t purchase from any other dealerships and would always highly recommend JCB group to friends and family.

Visited both the Citroen Rainham and VW Gillingham sites looking at cars, both sites had friendly staff who were happy to spend time talking to us about the vehicles. We purchased a nearly new car from the Gillingham branch and px-ed our old car. Showroom was clean and tidy, staff were polite, and we are very happy with our car which we drove away several days later after a service and clean.

Excellent service from Kam @ Jcb Medway. I Saw The Golf on Autotrader. I Emailed and Kam called me from the dealership that evening when he should of been on his way home. I put a holding deposit down to secure the car. Came to see the car on the weekend there was no pressure and he has gone above and beyond to make sure I was happy with everything. Thank you kam The car is perfect.

Golf gte had failed its turbo having its shaft snap leaking oil to the catalyst and debris found in the Inlet manifold Warranty out just by less than a week on the breakdown and visit However 2.5 weeks later and a reduced bill what could of been £4500 ended up at £777 with a dsg service included, so, a pretty good run in the end. Very much impressed, shows there is superb customer service from main dealer expectations Future vehicles will be purchased and maintained from here on out Thanks again Lydia and the technicians at jcb medway 👌

Found a used car on autotrader from this dealer. Spoke to Alex Goodger and placed a holding deposit with him on the car. Went to the to see and drive the car before Easter. Alex was my only contact at this dealer and he came across honest, no pressure tactics and answered your queries in a clear and concise way. Product knowledge very good as his sales style. He was very easy to speak to and friendly. For me this is the kind of dealer I would like to meet when buying a car. Sadly we had a change of heart during Easter break and did not go through with the purchase. Deposit was quickly refunded which was much appreciated. Alex, thank you for your time and sorry we did not take the car.

Vw prices but go above and beyond distance and have done for some 20 years asscociation. Jcb have never failed me. On the very few small occassions when a part was fitted and it failed, immediately jcb had the problem fixed. As a driving instructor, the main bearings failed on a warranted diesel polo on xmas eve some ten years ago. Even with xmas in the way i had an upgraded staff loan car, and the car returned by early new years eve with a brand new engine. Excepetional service!

First of all i would like to thank you all at JCB Volkswagen MEDWAY especially Alex Goodger (sales team) he is more than an asset to the dealership he has gone above and beyond to especially help me he has been absolutely brilliant, i must ensure that he should not go anywhere and if he does it should be to be promoted i can't fault him or his efforts at all. I will always recommend JCB Volkswagen MEDWAY and especially Alex. Please pass my commendations onto him.

Outstanding customer service from the sales and service staff, particularly Paul Eggleton in the sales dept. This is our 5th vw from Paul as a family, some travelling from Wales to purchase, and every time we have received an exceptional service and deals that beat local and national vw dealerships. Highly recommend.

Staff were friendly, professional and courteous. I was in a rush and the weather was terrible but I was welcomed immediately and quickly seen by the sales person I'd come to see. Looking forward to some miles ahead in my new Golf GTI Clubsport and when the time comes for any servicing needs I'll be straight back to JCB.

Called this VW Dealership yesterday, Monday afternoon 29th June, & spoke with Ian regarding part exchanging my present VW for an ex-demo 2019 VW Up. Ian promptly came back to me with an extremely attractive offer & taking care of everything in the new "contactless" way even to taking care of delivery by transporter to me 210 miles North. Excellent service with these guys especially Ian [old school style, his words], his colleague Paul & including a truly fabulous lady receptionist who was amazingly helpful & warm natured. Big thank you to everybody here. For any future purchases I'll always go first to these guys.

A massive thank you to Bod Virdi. He went above and beyond to ensure we had the best experience. His customer service was excellent and he is a credit to JCB Medway. We'd had a bad experience at a South London Volkswagen dealership, but Bod completely turned this around for us. You don't come across this sort of service very often. Would recommend him to absolutely everyone. Thanks again! ☺️

I can’t praise their service highly enough. When we first visited JCB Medway to look at changing my wife’s car Ian Dibben was so helpful and knowledgeable but without being pushy. He said he was always available to chat or offer advice if we needed it. Since then we have contacted the parts department to get a new wing mirror and they fitted it for us too for no extra cost and also gave some extra tips on vehicle security. They are all passionate about VW cars! Yesterday the car was serviced. I got straight through on the phone to make the booking and was told what service was due and how much it would cost. Even with the current Covid crisis their service was excellent. I would highly recommend this dealership over other ones locally.

What a Great Experience....... Was looking for a Tiguan went to see Sanj, and told him what I wanted and could afford. He handled my wishes with great expertise and got me the car I wanted for the price I could afford. JCB Gillingham and Sanj Paddan were so good I have recommended them to all my family and friends and will not be afraid to go back to them to get another car. Totally Professional

Had a fantastic experience buying a used VW Golf from Sanj at JCB Medway. I expressed interest in a car and was immediately sent a (funny) video of the car giving me all the information I needed. I managed to book a viewing at really short notice. Sanj was really friendly and knowledgeable when we met and he answered all of my queries. Once I bought the car it was beautifully cleaned, serviced and MOT'd. All in all top notch service, would very much recommend! Thanks, John (and Helen).

Thanks to Paul and Graham for enabling the swift trade in of my Audi in exchange for a 19 plate Golf, allowing me to get out of my PCP and giving me a great quality car to own. The only dealer I visited (we went to about 8!) that listened to my needs, didn't push me, and even stayed late on a Sunday to allow me to test drive the vehicle and complete the purchase, making me feel valued through the whole process. The car itself is fantastic quality, a pleasure to drive, and is perfect for my needs, and the whole process took only 4 days from seeing the car to collection, which is amazing for such a busy dealership. Glad we returned to JCB after my husband's great experience with the Ashford Honda branch - great to find a dealer that cares about the customer experience, and I left with absolute confidence in both the car and the service received. Will be back in 5 years time for an upgrade no doubt!

Best garage ever!! Bought a demonstrator Golf GTD in January 2014 and although I changed it for a GTI in January 2016 and live in Tunbridge Wells 30 miles away JCB continue to service it and store and swap winter wheels!! Ian in Sales is your man as are the Service Team with Lydia and Katy !! Thank you guys

Picked up my new car last week. Excellent service all round from Sanj, from first visit when we were just looking and making up our minds (no hard sell, just genuine help and advice), to our return and placing an order. Contact throughout order process, and the track your vehicle order app was great. Reception staff very friendly and welcoming.

Bought my brand new polo yesterday and i am absolutely in love with it. The customer service was spectacular as they were honestly the nicest employees and very helpful. A big thanks to Sanjeet Paddan who helped me with my purchase. With his awesome sales skills, i am now a proud owner of a new VW Polo. Big thanks again

Sales executive Ian Dibben was a pleasure to deal with, very helpful, not pushy and answered any questions I had. I have never been to see a VW before and made my first experience a good one. Showed me cars available and allowed me to look around one too, providing me lots of detail.After the visit he Kept in contact with me. Great service. Thankyou Ian.

At last a VW dealer who responds to email/their website. The service on my GTE was booked efficiently and a reminder sent the night before. No need to use the phone at any point. They expected me when I arrived, offered coffee and then returned the car within the suggested timeline (i waited as the service was carried out) and also asked if i wanted the car washed (no point it was raining). The lady who handled the booking was pleasant and efficient and best of all the brake fluid was changed as part of my service plan. I used JCB as I won't use any member of my more local Group One Automotive franchises (all of Beadles) due to their very poor service (who said American owned companies can do customer service - they can't). Well done JCB and see you in 2020.

I recently was in for a service on my VW up. What fantastic service, I went to another garage for my last service and had the most appalling experience. From making the booking to visiting the service centre I was made to feel welcome and that I was important! Many thanks to Lydia who went out of her way to help me.

If your looking for a new/used car Sanj Paddan is your man! Cannot fault the Customer service skills of this guy! We came looking for a Golf gti after a bad experience with our BMW and was really looked after. Now I’ve got the car I’ve always wanted. We will be returning in the future! Thank you Sanj and VW!

Have had my up! serviced here for four years now and all the work's always been performed on time and to a high standard. The dealership itself is well presented with a good selection of cars on offer. Service team always helpful, prices are competitive, and I've had no major problems with the car in the time I've owned it.

After phoning 13 VW garages for urgent help VW Medway not only helped within a short space of time ( as long as I left the car with them ) they even gave me a lift to the station ; updated me before they closed and had the car ready the next day. Staff actually want to help . Special thanks to the service team

Having been a customer of Mercedes and BMW in the past, I have to say this Volkswagen dealership in Medway has by FAR the BEST customer service I've ever received when buying a car ANYWHERE. Big shout out to Mr. Bod Virdi who has helped me for over 6 years with all my car purchases. He is not only amazing at what he does but he such a nice guy too. He will go above and beyond to help you purchase the car of your dreams. Thank you.. I don't live locally but travel over an hour to this dealership as their service is second to none. Thank you for all your continued help and service.. Also love the personalised videos of my new car that were sent. Great touch

JCB Medway always go above and beyond to provide all customers with an amazing service. JCB Medway have always gone above and beyond to ensure that I have a positive experience. I would never go anywhere else for an MOT, service or to buy a car in the future. A special mention to Eveie who has always gone above and beyond and out of her way to help me on numerous occasions.

JCB Volkswagen Medway has probably been one of the best car dealerships I have dealt with always willing to help and find a solution for any problems. Eveie in particular has been able to ease my worries and help me find a solution quickly and efficiently. She has always been welcoming when I come in and I thank her for all of her help in the last year!

After the initial negotiating of whether or not they would rectify their mistake at a time that was convenient to myself ,in not turning off my service warning light when my car had it's service ,all was well . Anyone would think we had made the error. Could do with improving their customer service.

This is the second time I've got my car here over the years. First class service , none of your pushy sales rubbish just down to earth , what you need - is met . Great staff ( especially Bod and Phil ) lovely clean facilities and showroom . Love the drinks area so handy for hot bored kids when you're trying to get your car purchased . Always a pleasure with JCB Volkswagen Medway Loved my Passat / Touran / Tiguan and now my Golf! It's so much fun! ❤️

The wife runs a VW Golf, and JCB supplied & maintain it. Always helpful with enquiries & advice, prompt and efficient. All the usual dealer facilities, (and prices). I run a Ford at present, but might be tempted by a Polo. Now run a Ford Kuga as an only car, purchased from, and maintained by JCB on a service plan. No hassle, although a non franchise vehicle... Always coffee and a comfy seat while waiting for MOT or annual service.

Absolutely amazing service done at JCB Medway. The staff were very helpful and lovely, I waited whilst my car was being serviced and was looked after very well by all members of staff. Highly recommend this dealership to everyone and I will certainly will be revisiting JCB Medway. Best service and prices ever!

Excellent experience, both with sales and service. I am under no pressure to get a sale, and I go in and discuss what requirements I want, and I have even been talked out of an option if they thought I didn't really need it, bringing the cost down. Most services can be carried out while you wait. They is complimentary drinks available from a machine, plus bottled water and Coca-Cola in a fridge.

I have to say I have used JCB Medway for over 12 years and I have always found them willing to listen to me and accommodate my personal needs. Perhaps you can get work done on the cheap elsewhere but for a Main Dealership they approach and address customers requirements effectively, looking for the correct outcome for you and your car.

Appalling service staff can never give a straight answer. Never call you back.vw medway is a joke don't buy a car from medway branch it was the worst mistakes I ever made go Maidstone.thought I would update my rating.my car had to go into vw garage for a while and I must admit I have treated very well this time thanks jcb meday😊

I have never, in 44 years of motoring experienced a dealer as good as JCB VW. Their service plans are the best and their customer service is excellent. I never thought I would say this about a car dealer, but I trust them. Their customer service is so good that I would only buy a car from a JCB company as other dealerships are disappointing.. Regrettably, JCB have modified their service plans so they are now only average value. Their customer service is still good, but with the current service plans I will no longer get my car serviced there.