• 3 days ago

  Just ordered our brand new VW Transporter from JCB Sittingbourne Though Motability VW Van Centre and can’t recommend them enough. Fantastic - friendly 5 star service from start to finish! A big shoutout and thank you to Andy Rapp on the sales team Andy was helpful and flexible throughout the whole process, he went above and beyond.Highly recommended if you’re looking for a transporter on Motability and want great service! Thanks again Andy.

  Steven Davis JCB Volkswagen Van, Camper & California Centre Sittingbourne
• 2 weeks ago

  Just bought our 3rd car from JCB and I just wanted to say a huge thank you for looking after the Bentley family again and delivering a first class experience from beginning to end with a great deal, smooth admin, excelling commination and delivery of a beautiful car at the end of it resulting in a very happy family. Referred very good friends of ours to JCB recently as I knew they would look after them, they rated JCB 5 stars. Thanks once again for all your help and for going the extra mile.

  Darren Bentley JCB Volkswagen Ashford
• 2 weeks ago

  I didn't walk away with a car but I can say James was amazing, he sent me a personalised video of the car in question and his sales methods were very professional providing me with factual information on the car and no old school pushy methods of selling.

  Kevin Betteridge JCB Volkswagen Ashford
• 2 weeks ago

  We have just purchased our third car from JCB Ashford, and once again the experience was outstanding. The customer care is truly excellent, with exceptional attention to detail at every stage of the process. From helping us select the right vehicle through to delivery, everything was seamless, professional, and stress-free. The staff are knowledgeable, friendly, and genuinely focused on providing the best possible service. They inspire complete trust and confidence, both in themselves and in the dealership as a whole, which is why we continue to return whenever we’re looking for a new car. It’s rare to find a dealership that consistently delivers such a high standard of service, but JCB Ashford does exactly that. We have no hesitation in recommending them to family and friends, and one of our friends have gone on to purchase a car there too. Thank you to the whole team for another fantastic experience.

  Vanessa Bentley JCB Volkswagen Ashford
• 2 weeks ago

  We would like to express a huge thank you to Charlotte H, for the exceptional service she provided. From the moment we interacted with her, she was professional, knowledgeable, and genuinely committed to helping us. What stood out most was her willingness to go above and beyond to ensure our needs were met. She took the time to listen, answered all of our questions thoroughly, and handled everything with patience and care. She worked tirelessly to get us the car we wanted. And get it delivered on time , and to the presentation standard we expectedHer positive attitude and attention to detail made the entire experience smooth and stress-free. Outstanding customer service can be hard to find, and Charlotte is a true example of what excellent service looks like. We are extremely grateful for her assistance and would highly recommend her to anyone, if your looking for that person who will guide you through the process of purchasing a VW , then she does not come more highly recommend Thank you Charlotte for making such a positive difference in our experience.

  Deane East JCB Volkswagen Ashford
• 2 weeks ago

  Hayley in the service department is fab.

  Stuart Patton JCB Volkswagen Medway
• 2 weeks ago

  A massive Thank you to JCB Volkswagen Ashford. Steve Aitken went above and beyond for us coming in early on a Sunday of all days to make sure we could pick up our brand new Tiguan. I’ve finally got a car I love and Steve made the whole process so easy. Thanks Steve!

  Joan Collins JCB Volkswagen Ashford
• 3 weeks ago Georgi Petrov Dimitrov JCB Volkswagen Van Centre Eastbourne
• 1 month ago

  I recently bought a car from JCB group and genuinely had a great experience. I initially contacted Sanj from whom I had previously bought a car from near to my local area. Sanj introduced me to Ed Wozny, a colleague of his. I was a bit skeptical due to the fact I had previous experience with Sanj, however that was all gone from the minute we spoke. The reassurance, communication and patience from Ed throughout the entire process was excellent, every question I had was answered quickly and clearly, and I never felt pressured at any point. What stood out most was their patience and professionalism. They both took the time to walk me through all my options, made sure I was comfortable with my decision, and made the whole experience smooth and stress-free. Buying a car can sometimes feel overwhelming, but they made it easy and enjoyable. I’d definitely recommend this dealership to anyone looking for honest service, great communication, and a team that truly cares about their customers. Sanj and Ed are both great salesman. They will look after you throughout the process and handle any concerns. Very welcoming and friendly. Wish them luck on their future endeavours, will definitely be buying from them in the near future. Thank you

  Tahmid Uddin JCB Volkswagen Ashford
• 1 month ago

  Picked up my new VW Troc from VW Gillingham. Had a great experience thanks to Brandon who went out of his way to make the process easy. Highly recommended.

  Shannon Fletcher JCB Volkswagen Medway
• 1 month ago

  Helpful, professional and polite. I needed a part for my vehicle but did not have the details with me, they managed to find the part and luckily it was in stockHighly recommend this dealer .

  Roger - JCB Volkswagen Van, Camper & California Centre Sittingbourne
• 1 month ago

  Great service from Sanj. He was polite, professional and gave me confidence that my order was being taken care of. Service and the car (I.D.4) couldn't be better.

  Paul Dobson JCB Volkswagen Medway
• 1 month ago

  I’ve had a really excellent experience with the aftersales and service team at JCB Volkswagen Ashford. From start to finish, the level of communication has been outstanding, I was kept fully informed throughout, with clear updates at every stage, which made the whole process completely stress-free. The team are not only highly professional but also genuinely friendly, helpful and approachable. Nothing ever felt like too much trouble, and it’s clear they take real pride in delivering a high standard of customer care. A special mention to Hayley Clark, who was absolutely fantastic. She was incredibly helpful, cheerful, and efficient, and made sure everything was handled smoothly. It’s rare to come across such consistently positive service. Overall, a really well-run service department that puts the customer first. I wouldn’t hesitate to recommend them.

  Trish Gooch JCB Volkswagen Ashford
• 1 month ago

  I approached the team about buying a new van at the end of 2025, and Louis, Scott, and the rest of the team were incredible throughout the whole process. They got me a great deal, kept me updated every step of the way, and I’m so pleased with the van itself. Big thanks to you all would definitely recommend!

  Carl Staples JCB Volkswagen Van Centre Eastbourne
• 1 month ago

  Really great customer service from James T, can't fault the whole experience at all. Attention to detail and level of care made our experience very easy to write this glowing review. So a very well deserved thank you to your whole team and I absolutely love my new car cheers guys

  Darren Stewart JCB Volkswagen Ashford
• 1 month ago

  I thought it was going to be complicated to get to but turned out it was easy enough. We went to see campervans which are in the building next door to where the parking is. Staff were friendly, knowledgeable and helpful.

  joan mcwilliams JCB Volkswagen Van, Camper & California Centre Sittingbourne
• 1 month ago

  Having purchased a fair few vehicles over the years, it's fair to say most experiences with main dealers (including other VW van centres) haven't been that positive. Thankfully, this was not the case with these guys. From the moment I dealt with Andy Rapp at JCB he couldn't do enough to help, and it felt like nothing was too much trouble. I bought a van blind, due to distance and it being a 7 hour round trip, and he was more than happy to run through the condition of the van in detail with me, answering a barrage of questions and requests - It would be an understatement to say he was happy to go well above and beyond to get it right and ensure I was happy with everything. Testament to this is a few days after receiving the van (and inspecting it in detail on drop off/delivery), I noticed a minor bodywork issue that had been missed by both of us. Andy was straight on the phone to put this right, and true to his word, a few days later it was all sorted. If you're an enthusiast, looking for the right van, from someone who actually cares, I would highly recommend Andy at JCB.

  Tristan Palmer JCB Volkswagen Van, Camper & California Centre Sittingbourne
• 1 month ago

  We have recently started a lease deal through the business for an ID Buzz. The process from start to finish was very smooth and stress free, and the support from Sanj was first class throughout. Communication was excellent, and Sanj was always quick to respond on any questions i had. If you're looking to take on a VW in Medway, i'd recommend asking to speak with Sanj!

  Adam Lawrence JCB Volkswagen Medway
• 1 month ago

  We recently purchased a car through JCB Volkswagen, Ashford. Charlotte Huxtable was recommended to us & she not only lived up to her reputation, but in our opinion she exceeded it. Charlotte was excellent the whole way though the process, where she was attentive to our needs & always went above & beyond for us. Thank you so much Charlotte. We would HIGHLY recommend Charlotte for your next car purchase.

  Gary JCB Volkswagen Ashford
• 1 month ago

  I had the best experience at VW Gillingham! I can not thank Paul enough, he was amazing! From start to finish, I came in knowing what I wanted and he was able to meet all that and more. Everyone there was friendly. Paul was never pushy, gave me time to think and weigh up my options. From walking in and enquiring, to test driving, to then picking up my brand new polo every step was quick efficient and smooth. What a great team and Paul is the best!

  Trudi Wallis JCB Volkswagen Medway
• 1 month ago

  Ali was so helpful throughout the whole process of buying and picking up my car, all my questions were answered promptly

  Teresa Britten JCB Volkswagen Van, Camper & California Centre Sittingbourne
• 2 months ago

  Having been in to VW Ashford today following a visit to another car dealership nearby and we were really impressed with the exceptional customer service. Scott is clearly extremely knowledgeable about cars in terms of performance, practicality and spec, evidently he has valuable experience of other manufacturers and was able to explain everything in really clear detail. It was so refreshing not to have to go through the clichepushy salesexperience and as a result of that we left feeling very confident about buying our next car through Scott. He blew the rather disinterested competition (a luxury car brand) out of the water - highly recommend!

  Jane C JCB Volkswagen Ashford
• 2 months ago

  From start to finish the sales man, Tom Hansen was attentive, reactive and very friendly thoughtful and easy to deal with. Had a great experience and would recommend VW Gillingham for anyone who is looking for a new car.

  Scott Dryden JCB Volkswagen Medway
• 2 months ago

  Efficient. Friendly. Professional. Sorted.

  John Jarvest JCB Volkswagen Ashford
• 2 months ago

  Great servicereally helpful throughout. They gave me plenty of time to go through everything on their second-hand vehicles and arranged a convenient time for a test drive. I’d definitely recommend them. 10/10.

  James Bridger JCB Volkswagen Van Centre Eastbourne
• 2 months ago

  Scott was fabsuper professional and very friendly. Very happy with my crafter. Thanks guys

  Susan Murray JCB Volkswagen Van Centre Eastbourne
• 2 months ago

  Andre was a pleasure to deal with from start to finish particularly as I was 300 miles away - kept me super informed from initial calls to test drive visit to collection. Super smiley service and would recommend JCB to others that are remote from their showroom.

  Tom Welch JCB Volkswagen Van, Camper & California Centre Crawley
• 2 months ago

  Alex is brilliant , got my new car today

  Sandie Whitlock JCB Volkswagen Medway
• 2 months ago

  Andre at JCB Cabs was brilliant from start to finish. We used him to collect our new VW California, and the service was genuinely above and beyond. He was attentive throughout the whole process, kept us informed every step of the way, and sent instructional videos in advance so we knew exactly what to expect when we got the van. That kind of proactive communication is rare and made a real difference, especially on such a significant purchase. What really stood out was his passion for the California, you could tell this wasn’t just a job to him. He clearly loves these vehicles and that enthusiasm was infectious. Then, a little while after our trip, he called to ask how our holiday in the van had gone. That follow-up said everything. No prompting, no reason other than genuine interest. If you’re collecting a campervan or any vehicle and want someone who treats it like it mattersbecause it doesAndre is the person to call. Highly recommended

  Daniel Vaughan JCB Volkswagen Van, Camper & California Centre Crawley
• 2 months ago

  Just had my VW Caddy Maxi deliveredI live nearly 3 hours away, so this was my first time having a vehicle delivered, and Andy Rapp made the whole process straightforward from start to finish. I initially enquired on Friday, and by the following Thursday the van was already on my drive. Andy kept me updated throughout, made everything quick and easy, and really went above and beyond. Excellent service all roundI’ll definitely be back when it’s time for my next van.

  Jake Farr JCB Volkswagen Van, Camper & California Centre Sittingbourne

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