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Telesales Parts Advisor - South Essex TPS

We are looking for a Telesales Parts Advisor to join our busy Parts Warehouse team in our Trade Parts Specialist (TPS) site near Brentwood, Essex.

South Essex TPS specialises in distributing Volkswagen Genuine Parts directly to businesses. It is part of the JCB Group - a family-run business going through an exceptional period of growth and this is set to continue. We have 17 sites across Kent, Sussex and Essex and around 400 employees covering 11 brands; Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Honda, SEAT, SKODA, Kia, Mitsubishi, SsangYong, Citroen, Mercedes-Benz Vans and TPS.

This is a great opportunity to work for a fast growing company with opportunities for career progression and development. You must be an experienced Parts Advisor to be considered for this position; ideally with Volkswagen knowledge.

Reporting to the Sales Manager, the TPS Telesales Parts Advisor is responsible for professionally representing the TPS brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. The role also carries the responsibility for being a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.

Key Duties include:


  • Achieve personal KPI‘s and revenue objectives with target customers
  • Accurately identify parts to meet the customer sales requirements
  • Utilise all product promotions effectively to achieve specific targets set
  • Identify and leverage potential sales opportunities within customer base
  • Maintain own product knowledge and awareness of competitor activity

  • Customer

  • Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
  • Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
  • Provide timely communication to customer on their credit status

  • Communication

  • Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
  • Work with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales

  • Systems and processes

  • Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
  • Ensure the proper and accurate use of all systems to search and order parts
  • Complete all required documentation accurately and promptly
  • Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
  • The ideal candidates will be sales driven, have a passion for providing excellent customer service and great communication skills.

    So what will we do for you in return...?

    You will be part of a varied and progressive dealer group, with opportunities for progression and development. We offer a competitive holiday allowance, pension scheme, the option to purchase new and used cars for yourself and your family at really competitive prices as well as access to our reward and recognition programme - as we truly look after our staff.

    To apply, please click on the link -

    ** Please note only applicants selected for interview will be contacted **

    Ref: JCB/BB/TPS_SE/Telesales

    Closing Date 31/08/2019
    Location Brentwood, Essex
    Benefits Competitive holiday allowance, monthly bonuses, discount on products and services, huge discount and reward portal, employee well-being programme, manufacturer training & opportunity for progression manufacturer incentives Pension Scheme
    Working Hours Mon-Fri 08:00-18:00, plus 1 in 3 Saturdays working 08:00-13:00
    Salary £21,000-£24,000 DOE + Bonus
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