JCB KIA Rainham

Excellent service from the start to finish. You’re greeted by the staff even walking into the site. Dealt with promptly and given updates if any issues. Good video of the health check. Free coffee :) I was served by Gemma, but just listening to the staff talk to customers they all give excellent customer service. I may have to get another Kia next time just for the customer service.. the car is also great.

JCB KIA Rainham are absolutely fantastic, I purchased my first Kia from them back in 2016 and I’ve now just picked up my 3rd Kia from them. The staff that work here are brilliant, each time I’ve been in the showroom they have taken their time to make sure we have a good chat about what it is I want from a car, given me as many options as possible to think about and have never pressured me into buying a new car. For a few years I always had Gemma as my go to person, she’s awesome and always had my best interest in mind when it came to getting my second Kia. I even recommended her to my sister when she wanted to buy her first car. And again Gemma was great. This year was time for my car to go in and be upgraded to a newer model. Gemma had been on the look out for me but it took some time for the right car within my requirements and budget to turn up. In this time she went on Maternity leave and Jamie took on the hunt for my next car. The first time I met him I was a little unsure of how it would go as I always dealt with Gemma but straight away I felt at ease. We had a good chat about my requirements and spent a long time discussing all my options. He even let my son charge his phone as his battery went flat from playing games, because I was in the showroom for some time. I had lots to think about and Jamie gave me plenty of time to make my decision and also waited for me to come back from a holiday that fell around the same time I was looking for a new car. Even when I got back from holiday and test drove the car there was still no pressure. Jamie checked in a few times to let me know the progress of the car having all its final checks done before I took ownership. On my last visit to the showroom to complete all the paperwork for my new car we was in there first thing and Guy came along and asked myself and my son if we would like a sausage roll from the local bakery as he was doing a breakfast run for all the staff. My son said it was the best sausage roll he’d eaten and could we stop there on the way home, another staff member recommended the brownie’s from the same bakery. All the staff at the showroom are very friendly and Jamie took care of us as much as Gemma always has done. I honestly wouldn’t want to go anywhere else to buy a new car in the future, 3 cars down and I’m sure the 4th Kia with come from JCB Rainham too. Thank you all for being so brilliant. Natalie

JCB rainham is my local car dealership - 2.5 years ago bought my Kia from Gemma P who was very friendly and informative. Today I went and got a new car from Grace G who again was very friendly and informative, although new she went out of her way to make sure everything was right for me, was very accommodating - very happy with my purchase and the expedience.

Having had a very bad experience at another used car garage I went to JCB kia rainham very nervous but I didn't need to be I cannot explain how professional and helpful Jamie and Jon both have been in helping my find my perfect car which I am in love with. From the moment I called the level of service was on point and then visiting the dealer I was treated with kindness and respect and felt like a valued customer and they completely assured me the car would be ready for me to pick up a week later after a full valet and it was even more perfect, for a used car of 4 years old it's like brand new! Jamie has emailed and called me throughout the process and explained everything thoroughly and to check in that i was happy, etc. Jon was excellent on the day i collected the car, made the process very smooth and made sure I was a happy customer leaving in my new car. I feel if any problems did arise I could easily contact the team to discuss this and it would be sorted. I would definitely recommend JCB Kia rainham to anyone wanting a reliable, honest and professional experience, thank you again Jamie and Jon and the rest of the team at JCB.

First class service from the moment we stepped into showroom. Polite, friendly staff…not over zealous! The process of buying our brand new Sportage Shadow ran very smoothly. We were regularly kept informed of the whereabouts of the car and its arrival into the UK. The handover of the car was excellent and we look forward to many years of driving it!

Well, I only went in for a service and to enquire about a service plan.😂 I had the pleasure of being looked after by Tim, who explained everything in detail about the plan and also what was going to happen during my service too. He was really kind, very helpful and smiley. I had agreed to wait while the service was taking place, and I decided to take a look around the cars on display. Jon appeared and showed me around this particular car. I informed Jon if I could get cheaper payments then I might just consider changing but I wasn’t in any rush as I loved my Rio. Well, today just 4 days later, I left the showroom in a lovely new car = opps!! Jon was lovely and couldn’t do enough for me. He was helpful from start to finish and got me a great deal. I was so nervous about driving it on my own, as I’d only briefly driven it a few days before, but Jon took me out for a drive to get used to it and also showed me how all the spec worked etc. Super impressed with the staff service at Kia in Rainham and I would definitely recommend them and return again in the future. Thanks Guys

Been looking for a car for a while and came across a beauty they had for sale at a very reasonable price compared to other dealerships. I had contact with Grace and Jamie who were very happy to help with all my enquiries and once I had put a deposit down Jamie took control and sorted everything out by phone and email. As I was travelling a long way it was extremely reassuring to have this level of service. The entire experience was easy and they were both a pleasure to deal with, no hard sell for extras and everything done as promised. Collection day was easy, Jamie made everything simple and straightforward. Drove off their forecourt a very happy customer. The free coffee is good as well. I can recommend the service and the constant updates kept everything simple and gave great peace of mind, especially when buying a car.

I had an exceptional welcoming by Jamie from KIA, i had a puppy with me and super dog/puppy friendly they adored him with lots of attention and TREATS, Jamie explained the process of everything and stayed in touch all the time in process of getting my new car, extremely happy with the service would recommend highly Thanks so much for all your help

I went to the Rainham branch and was really happy with the welcome that Gemma gave and her service was nothing short of fantastic. Her excellent communication and attention was consistent throughout my car purchase. She made herself available for any questions that i had and replied replied quickly.

16 hours ago New car The whole experience was excellent, a warm friendly welcome from all staff but our main man Jamie akhurst went above & beyond to help us with purchasing our new car.. Been a Hyundai customer for over 30yrs but have to say never received the warmth as we’ve received here … Thank you very much Jamie & to Carol on the forecourt for keeping those cars looking so good with such a wonderful smile & personality… mr & mrs green Brian G

Jamie was great from start to finish. I didn't feel pressured into buying, i even came away to make my decision. Jamie was informative and patient. After taking the car I noticed the petrol cap wasn't closing properly, after a call to Jamie he got it booked in, I took it in and was fixed in a hour with the added bonus of a clean too. I would highly recommended Jamie and the team if you are looking for a new car. I'm in love with my new Kia.

Bought a Nextbase camera through Kia who installed it. Unfortunately there were problems accessing the necessary App which we understand was a fault of the Nextbase App, not the Kia installation. The technicians at JCB Rainham could not have been more helpful. They did a great job in correcting the fault. Nothing was too much trouble so thank you very much. By the way, the coffee is great.

I had my Kia Nero EV serviced and MOT'd at the end of April this year. Very pleased, this dealership is very customer focused and they willing to spend time with you to help you sort out any problems or questions you may have. I was served by Sophie and she couldn't be more pleasant and helpful, nothing was too much trouble. Highly recommend and will definitely use them again.

In January this year I found out I was eligible for a motability car, we popped into Kia on the of chance we could grab some information. We where greeted by Jamie who took the time to discuss with us our options and showed us around some of the vehicles I would be eligible for and also discussed what adaptions are available, we where so impressed with Jamie we actually decided on the day to put in an order. Since our order has been placed Jamie has kept in regular contact updating us every step of the way, ordering any new vehicle is not an immediate buy and patience is required. Jamie is exceptionally professional and has always responded quickly to all my queries regarding our vehicle. Jamie is friendly and welcoming and as a disabled person he just made me feel normal, he always spoke directly with me didn't patronise me or talk to my carer like I wasn't there. I would highly recommend anyone who is new to existing to the scheme to use this brand and dealership and especially seek out Jamie, his high level of service and respect has made me excited about something on my journey learning to live with my disability and not fearful of what to expect. Thank you Jamie I truly appricate all you have done for me and you are a credit to Kia and I hope they take the time to recognise your efforts.

Came in to look for a car. Wasn't pressured once. Given great service and advice from Dave our salesman. We couldn't be happier with the car we chose. Dave thanks for your time, expertise and honesty... you restored my faith in car salesmen. P.s the after sales service team here at Kia Rainham are excellent too. Thank you Karen & Dave

I had an issue with my 2018 Kia Sportage sun roof ( Not Closing ) so I phoned JCB Kia Rainham and was fortunate enough to be put through to Dean who I now know is the after-sales manager. What a great service I received from Dean. I cannot fault his professionalism and his complete customer service approach, he told me to pop down with my car and he would see if he could close it for me. when I arrived he welcomed me with such passion that he wanted to help me resolve my problem. He took the car into the workshop and said go and have a seat and grab a free drink ( Please bare in mind I did not buy the car from JCB Rainham ) 20 minutes later the car was back out with the sunroof closed. Dean explained what had happened and said it would have to be booked into the workshop which he arranged for me and the last thing is all the above is free under the Kia 7 year Warranty. I am sorry that I have gone on a bit but I honestly cannot think off any company I have had dealings with that have given me anywhere near the service I received from Dean. you are a credit to JCB Rainham and I thank you for your help Kind Regards Paul Saunders

Bought a Kia Niro and was such a great experience, sales lady Gemma Prescott was really lovely, no pressure and was really patient.I had a bad experience at a big car superstore and was very nervous but Gemma made me feel completely comfortable and relaxed, Everyone at JCB Kia were very friendly, would 100 percent recommend.

I recently purchased a used Kia from Jamie at JCB Kia Rainham and although the car sadly had an issue with the clutch, Jamie dealt with the repairs quickly, keeping me updated at all times, and ensured that I was not inconvenienced by delivering a courtesy car to my door whilst my car was back at the garage. He was polite, professional and made sure that I was happy throughout. I would definitely recommend him. 5 stars!

From start to finish Guy, Jon and Gemma were very helpful, supportive, friendly and patient whilst guiding my parents and I through purchasing a new car, whilst understanding the needs of my parents. This particular dealership has an overall very friendly and relaxed atmosphere. I felt very comfortable with the service they provided. Thank you all.

"Great experience! I bought a preowned car from JCB Kia Rainam and couldn't be happier. Jamie was friendly, knowledgeable, and eager to assist me in finding the perfect vehicle within my budget and made the process easy. I appreciate their professionalism and dedication to customer satisfaction. Highly recommend!"

I have recently been awarded the Motability part of my PIP award. From the moment we entered the Dealership, we were treated as if we were the only people in the room. Jack M helped us right from the start and within the hour we knew which car we were going to order; and an order was placed for a KIA NIRO fully electric, before we left. One word - FANTASTIC

First I booked my Kia Sorento in for a Service, which I done on-line Simple job. Took the car booked in all explained , kindly given a nice voucher to pop down the road for a Nice pot of Tea and Snack , very nice indeed. They contacted to update me with a slight problem which I agreed for them to sort. Nice clean car. What’s also nice is your Greeted with a smile and a Proper Good Morning Greeting Now that goes a long way in my eyes. They have a Nice coffee machine and waiting area if you don’t want to leave , and a good display of Used Kia Stock. All in all a very Nice experience at Kia Rainham Kent. Another thing one of the Sales People made time to have a chat John Hawkins there’s your Man if you need a Kia. Thanks again JCB Kia. See you soon when I come in for my Demo on the all new Kia Sorento. TK.

Fantastic experience! Chris Willet, an executive on the sales team looked after us and was far from pushy. He was a lovely gent and couldn’t ask for anyone more authentic, trustworthy or genuine. Would definitely recommend Chris from Rainham branch to anyone looking for a new car. Thanks Chris👍🏻

A massive Thanks to Gemma Levett. She has gone on up and beyond to help me. Great efforts to recover costs of mis-sold car with safety issues from dealer. I didn't know I could. Efficient and friendly customer service and knowledge. Always kept me updated, thanks for the patience and keeping my vehicle safe on site as Iam not local. :) Mrs Chowdhury

I have my KIA ceed serviced regularly by this company and found them to be fair and give advice. Today I called in to this Rainham branch for advice on the Daylight running light which no longer worked, after an inspection they said they would check their stock and the part available, when asked if I wanted it done now I readily agreed. That’s service for you and it was late in the day at 1600 hrs.

I bought a used 3 year old Kia Sportage in Kent last week from another dealer (not a Kia dealership). Three days after purchase on the motorway the EMS signalled a problem. As I was close to Gillingham and didn't feel safe to return home I went to the local Kia dealership. The staff there couldn't have been more helpful and went way beyond what I was hoping for in terms of customer service. Without hesitation the workshop diagnosed the problem as being an overfill of the AdBlu, which must have been done on the service prior to my purchase. They then offered to fix the problem by draining and then refilling the tank to the correct level. This work took around one and half hours and I was kept informed at every stage by the manager and staff on reception , in particular Tim, who was extremely helpful. On completion of the work the service manager. Sam, very kindly took the time to explain fully the intricacies of the car, much of which had not previously been explained at the time of purchase form the original dealer. Overall a very pleasant experience which alleviated the stress caused by the malfunction. I will certainly be using this dealership in the future. Thank you to all!

Had to pop up this tiny review. Never purchased a car from Kia Rainham, but I did need a simple part (nozzle jet). When I arrived the staff where really friendly. I asked for parts and was told it was closed between 1 and 2 for lunch, it was 4 mnutes past 1. I spoke openly to the entire office and said is there anyone who can help me with this simple task. Right down the end a guy called Dean Bell who was a sales guy, immediately offered some help for which you would think someone or everyone would cover the Parts Department whilst it was on lunch. He found my part, we had a little banta and I was on my way. Very friendly people who where happy to think on the fly. Thank you Dean. Would seriously think about coming back in the future if I decided to buy a new car. Customer service excellent.

With a new baby who arrived in September, I found my existing car too small so wanted to get a bigger one. Gemma made the search for a new car very easy, arranging viewings and test drives very efficiently, and always replied quickly to calls/emails. The process of arranging the part exchange of my existing car also went very smoothly. Gemma was friendly, personable and knowledgeable. We are very happy with the new car. Thank you!

when my car broke down on me 5 days before Christmas I wasn't holding out much hope for having a car over the festive period, I was wrong, my car was recovered into JCB Rainham KIA on Monday morning, I got a call shortly afterwards from Dean the service manager, to inform me they would have a look and do their best but couldn't make any promises as they were very busy ( as expected ). but on Tuesday lunchtime when I got the call from Dean to say it was fixed and covered by warranty, I have to say i was extremely impressed. 5 hr job they told me, and they found the time to get it done in a day and a half with no notice, no previous booking, just a dead car dumped on the forecourt and even had the time to wash the car afterwards. Dean Bell and his team are not only a credit to JCB Group but a credit to the KIA brand. I sincerely hope senior Management read this and recognise the lengths the team at Kia Rainham went to for customer satisfaction. Dean I cannot thank you and your team enough. I hope you all have a great Christmas and will be seeing you in the future, maybe even for a new KIA in the coming months

Excellent customer service. Staff were very helpful, friendly and didn't put pressure on us to make a decision. Gave us all the info we needed, laying it out clearly as this was our first time buying new. Rudi, Jon and Jack were all fantastic, and made finding a new car a totally painless experience!

Excellent customer service, excellent communication, worked out a very fair deal and got exactly the car I wanted for the price I wanted to pay. Highly recommend this dealership, sales person Connor was not at all pushy but was very knowledgeable and helpful with everything I asked about. Genuinely so impressed and happy with the car and service I received.

After work I quickly went into the Kia Garage I Rainham to see if they could look at my car, this was about 3:30pm. The receptionist was more than happy to check if they are able to look at my car. Sam fixed my car straight away. While I waited only 10mins and was offered a coffee or other beverages. I was very impressed with the service. Thank you to Sam and the Kia team to their amazing help.

After a weekend of car shopping with all of the major dealers, I can honestly say that Kia Rainham, and in particular Gemma, were head and shoulders above the rest. I can not recommend Gemma enough, it was not just a transaction in anyway, she really listened to what we wanted and has been great throughout. A very positive experience, thank you!

Just bought a plug in kia niro 22 plate off of jcb rainham. From start to finish Jamie was fantastic he helped me go through the options and explained all of the quirks of owning a hybrid (first time buyer in that regard). The car is fantastic and I'm really pleased with it so just wanted to thank Jamie and the rest of the team (including Ranj who forwarded all my calls when the payment wouldn't go through) for their excellent service and aftercare. Highly recommended.

Had a fantastic experience with Sanj. He listened to exactly what I needed from a car, suggested several possibilities (all of them great choices) and explained the process thoroughly. He supported me to get the best deal, tried his best to help me with getting rid of my old car but, most importantly, was honest about the options available to me and didn’t make empty promises. He also made time for me around my work so that we could get the best timeframe so that I wasn’t left without a car. Fantastic, helpful service, remembering all the details to make the process smooth. And also Rian, who was amazing setting up my service plan 😊 I would definitely recommend and will be using them for my services and maintenance as well.

I have been on the Motability scheme for 38 years, most of the garages I have dealt with have been very good, some have been exceptional. The Rainham Kia is one of the latter, along with Gemma Precott. She was so kind and helpful, nothing was too much trouble. I was treated with kindness and respect. I have just picked up my new car and I am delighted. Gemma took the time to explain everything thoroughly and also made me feel that I could contact her at any time if I was still unsure of something. An outstanding young lady whom I highly recommend, I wish her all the very best. Many thanks Gemma

All the staff were very helpful, we had plenty of time to have a look around and left to view a car my son was interested in on our own, Gemma helped my son sort the best deal for himself, and all went very easy without any pressure put on us to make a quick decision. One of the best car dealers I've have used.

The team at Kia Rainham are always so helpful, so polite and I honestly cannot fault them. They helped me purchase my second hand Sorento, and have been so helpful and quick to iron out any minor issues. Highly recommend. Will definitely use them to part exchange when I upgrade as apposed to my local Kia who have not been very helpful.

Purchased our new car from Kia, Sanj and Dan were very welcoming and informative. Sanj was helpful in explaining everything and keeping us up to date with the progress. Very smooth transaction everything organised prompty and professionally, but in a very friendly manner. First time buying from JCB Kia Rainham, will definately be back and would highly recommend.

I have just purchased a KIA PICANTO X-LINE S AUTO and to say I was pleased with it and the service I received was an understatement, I am actually thrilled with it and the information and curtesy I received from Jon Hawkes was second to none. As this is the first Automatic car I have driven he was very patient when he took me out for short run to see how I felt driving it. I would definitely return to KIA in Rainham should I wish to purchase in the future.

We were looking for a replacement car for my daughter and had been to most of the dealers in Medway . A mixture of experiences from being completely ignored , not taken seriously or overzealous sales persons . Then we went to Kia , never been before and the customer experience is second to none . The showroom is laid out well, bright , vibrant and welcoming. The minute you walk in you are greeted. Not to buy just to browse the showroom cars. Then we spoke to a sales executive named Joel, who again listened and understood the brief of what we were looking for , no pressure but directed us to new models and used alternatives. Very knowledgeable with the products and good advice given . So we ended up buying a Kia Ceed GT S line from the forecourt. Joel was great throughout the whole process keeping us fully updated throughout, great communication, and from start to finish has been excellent .. There was a slight hitch with the log book, this was compensated with a full tank of fuel and new car mats . I would definitely recommend Joel . But all the staff are friendly and I have to say the Kia experience has been very very good. Well done JCB Kia Rainham . Thank you Joel

Just driven off with my new EV6. Got exactly what i wanted, with all the right communication on the way, coffee served, and treated like we were good friends. Honestly Gemma was great, made us feel very at ease, and professional at the same time. Even if the car was 9 months to get, it was still worth waiting for!

Just wanted to share my experience of this car dealership. Excellent service from the start to collecting my car. I had been let down by another dealer and the staff at Kia Rainham did everything possible to organise a new purchase professionally and quickly. In particular a shout out to Sanj Paddan who walked us through the whole process and couldn’t have been more helpful. He kept us up to date with progress and managed our expectations. I also met his boss ( manager of used cars )whose name I didn’t find out who assisted in helping us with the purchase . Would definitely recommend this dealership.

I saw the kia sportage on their website and called the office straight away. Spoke to Sanjeet and he was attentive, informative and professional from the outset. I planned to go and see the car on the next morning. I met sanjeet and who showed me round the car, told me all about it and how to use automatic car having not driven one since eighties lol. There was one small issue with car which he dealt with, the deal was done and i bought the car. Highly recommend Sanjeet to anyone thinking of buying a great car. Very happy with the car, the service and will be going back when time comes.

Excellent service! Sanj was very helpful and polite. He ensured that our experience in buying a car was completely stress free. He answered all of our questions, helped us to make decisions what car would be best for us, was in constant contact with us informing about preparing the car and service checks and made it all easy. Thank you for your help and great work!

Bought my new car here three years ago and have regular servicing since. Just had service and MoT with courtesy car - very reasonably priced. Great service, lovely staff, but it is is the only dealership I have been involved with that seems not to include a car wash to ensure that their cars leave looking great!

Though I live more than 200 miles away from the showroom, the whole process of enquiring, ordering and follow-up after delivery has been perfect. My contact throughout was Gemma Prescott for whom nothing was too much trouble. In fact I can honestly say it's the best service I have ever had from anyone throughout the many years of buying cars. The car is exactly as advertised - we are thoroughly enjoying it. Thank you.

I was able to buy a car from JBC and I was absolutely amazed by the people working here, everything and more than I need to know about the cars and services they have provide a 100% top quality service. Thank you so much for everything you helped me out with! I can not recommend this place enough absolutely amazing!

Visited Kia dealership at Rainham for the first time looking to purchase a new car. Was greeted by Sanjeet who was very friendly and professional throughout our visit. I would highly recommend this dealership to anyone looking to purchase a new vehicle. Sanjeet gave us all the information we needed and was very knowledgeable on the brand.

This car showroom was very welcoming I turned up without an appointment.I was seen to very quickly by a lovely gentleman sanjeet with lovely manners he explained everything to me.i would definitely recommend this car showroom as one of the best I have been to thankyou so much for making me feel like a valued customer

We are very pleased with the service provided by JCB Kia Rainham especially when purchasing our new Kia Rio. Gemma has been very helpful in explaining our options and she took us through the buying procedure in a very efficient manner. We also use Kia Rainham for servicing our other car which we also bought from JCB and they operate to a very high standard giving us very good feedback from inspections etc. Highly recommended all round and special thanks to Gemma

I bought my Kia Ceed from JCB 2 years ago and have loved every minute of owning this vehicle. It runs like a dream and I have had no issues, other than a small problem with the paintwork. This was covered by the warranty and was sorted out quickly and it looks perfect now. The staff at Rainham are wonderful. They are friendly and professional and always happy to help. I will continue to have my car serviced here, even though there is another Kia dealership much closer to where I live as I trust them and do not believe they would ever they to recommend any work that was not necessary. As an added bonus, when I picked my car up, it had been valeted and looked fantastic. Thank you.

I bought my Kia from JCB Rainham in November, I dealt with Sanjeet Paddan he was very helpful with the sale and was not to pushy and was he willing to negotiate the price on the car and my PX without any issues it made the whole deal more welcoming and fun. I never leave reviews until i have had the car for a while to see how the after sales are and how a dealer treats you after they have your money in this case all has been good up to this point. i would be happy to give my business to this dealer again and more so if i deal with Sanjeet.

We would never use kia or buy another kia vehicle. Purchased an x demo vehicle also purchased a service package. Collected the car all we recieved free was a bottle of windscreen wash. The car was supposed to be fully valleted and it wasnt. On our 1 servce (2nd for the car due to being a yr old x demo) . When the car was ready for pick up they said right tthat's £326.00 . We have since traded the car in and paid the pcp in full . When we asked for a rebate on the existing service plan we were told that stays with the car. We also have a new toyota when we picked that vehicle up we also recieved an entire cleaning kit. And the service pan which was excellent , ccarwas booked nin and completed in the greed time frame 100% free of charge. That car has since been written off after a car crash and was completely paid off with quite a substantial increase to what we were expecting and we evan recieved not far off the entire cost of the service plan which only had the final service and 1st mot to be completed later this yr. I would never recommend Kia but 100% always recommend Toyota.

Sanj is a great salesman and answered all my questions offering me various ways of purchasing my Kia I could not fault him or the Kia Family at JCB Rainham.... Just had my 1st service done on my 2022 Sportage, and again Sanj Paddan was there sorting everything out for me. thank you very much to Sanj Paddan and his Group

Thank you to JCB KIA Rainham for a great easy experience in selecting and buying my new car. Special thank you to Sanjeet Paddan for the guidance in selecting our new Kia Stonic nothing was no problem to him in helping purchase the car ,sort out finance changing my personal number plate from old to new vehicle and making sure the transactions went smoothly. Really recommend the great custom service from all the polite staff. Great to see all the staff in Christmas jumpers for the charity day on 10th December. Highly recommend buying a car from this company ,this is the second time I have used JCB franchise for buying a vehicle and both times have been a pleasant and easy experience. Now looking forward to driving my new vehicle and using JCB for my servicing and MOT needs Thanks again to Sanjeet for his attention to the customer.

Recently bought a car having had ours written off . Sanj was most helpful explaining how we could reserve the car until the final decision from our insurance. He was very professional , polite and informative making what started out as stressful ( as we had not intended to change our car ) to a positive experience , thank you Sanj from both of us. He is a credit to JCB.

My husband brought a kia sportage 2 weeks ago and chris the sales guy was absolutely brilliant and friendly made us both feel so comfortable and nothing was too much trouble for him. Felt like we had known him for years a real honest genuine guy. This is our 3rd car we have brought from the rainham branch a kia picanto for me and my husband had the kia ceed now upgraded to the sportage and he is so happy with his purchase. To be fair we are big kia fans and there all so friendly at the branch and always make you feel so welcome that's why we would never go elsewhere the level of customer service is second to none. Thank you again chris and all the staff at the JCB rainham branch we will see you again soon next time will be my turn for an upgrade . Sarah and Jason smith 27/02-2024

I purchased a new Kia Connect recently and could not be more pleased with the car, and the service we received from Kia. The Kia rep Sanj was so helpful and professional and made the whole process easy especially explaining all the various technical queries. With the 7 year warranty it was the best decision I made.

Sanjay a sales member was amazing and easy to talk to and always friendly and hwent out of his way. He remembered all the information and had a great way of making me laugh and feel relaxed making such a big purchase. I phoned several times and although had trouble getting through at times. Sanjay was always so helpful if it hadn't been for him I probably would have gone to another dealership. He is such an asset to JCB. He should get a pay rise!

I have been a customer with JCB since they replaced Hidsons....customer care is fantastic and they are always willing to solve any issues I experienced with my ssangyong tivoli. I can not fault the staff and service I have had the pleasure to experience. A special thank you to Lisa who always ensures that any of my car issues are fully resolved and she is a credit to the team at JCB Cliff Baugh

I had the pleasure of buying a car from JCB KIA Rainham and Sanj was the salesman .. as a women looking for a car on her own it could be quite stressful but I needn't have worried .Sanj made me feel totally at ease and answered all my questioned about the car I brought , not to pushy and very knowledgeable and very easy to speak to ... he ticked all my boxes for buying a car.... keep up the good work Sanj

Just purchased a used Kia from JCB Rainham - excellent service throughout. Sanj went through all the various aspects of the purchase diligently - from a personalised video of the car, to arranging a Covid-safe test drive, and then going through all the aspects of the purchase paperwork. We had a slight niggle when one of the features of the car was not functioning at the time of collection - but this was swiftly and professionally rectified immediately. Would recommend. Thank you once again!

I went to Kia about 2 weeks ago to look at new cars. I already had a good idea of what car I was after, as a few of my family members have kia cars. The salesman Sanj went through my requirements and showed me a couple of different models. All of the staff I spoke to were very knowledgeable and helped me with any questions that I had. When I collected my car on 16/09 Sanj went through all of the paperwork to make sure I was completely happy with it. Once that was done he showed me where the service department was. Before walking me to my car, where he explained how to use the centre console, where the fuel cap was and how to open the bonnett. Overall I'm very pleased with my recent purchase and would highly reccomend Kia Rainham.

Myself and my partner went to have a look at approved used cars at this dealership, there were no customers at the time a week ago from this review (Saturdsy morning) as soon as we entered we were approached by a cheerful young lady who was happy to assist in unlocking cars for us to view and explained the procedure and process of buying the cars we enquired about, we booked a test drive for the following Wednesday, she gave us all the information printed out and her business card. My partner went for the test drive, and liked the first car she drove, on Friday (Today) is now a happy and excited to drive her car. The dealership had plenty of options, cars from each model available, the car we got has a few more years on Kia warranty, so it felt all safe and sound to go ahead.. we did not feel at any point pressured to view new cars, or persuaded to check one car over the other, the sales young lady made us feel comfortable and we were happy with the experience as a whole.

Today 7/72020 myself and daughter went to sign paper work with mark spray he was very friendly perfesional and very helpful , we came away from the garage very happy with our car and all the information that we needed to no this is the 3rd Kia iv had and been really pleased with this car but I would say that mark was the most friendly and helpful salesman we have dealt with once again Thankyou 😃

My second service & MOT since JCB took over from the previous family run business. A step up in customer relations and communication and all very transparent as far as costs go. I like the video documentation so I could see the issue, understand it and approve the cost. I also phoned and my call was answered promptly and courteously. This is my second Kia and in the fullness of time I have no hesitation in buying another and continuing my custom with JCB Rainham.

Fantastic service today. Car was efficiently serviced, MoT’d and cleaned. I can’t fault them at all. The client facing staff were exceedingly friendly and pleasant. They made myself and my furry friend feel very welcome. Comfortable seating area, free coffee and a large tv to catch up on the latest news. It most certainly gets a 5 stars from me and a paws up from my furry friend 🐾. I hope I don’t get the ladies into any trouble by showing them taking a break from work.

The staff here are brilliant. -We took our car in for a ten year service. They found a load of issues that had been missed at the service/MOT just 8 months ago, were completely transparent on what needed doing and cost (partner is ex-mechanic so he corroborated, although still ouch on the pocket!) Sorted the car out, financing, were really understanding throughout, kept us updated with a walk round video of the issues and both texts & calls on progress, loan car - fantastic service all round.

My first visit to JCB Kia Rainham. I can only praise their service department for excellent customer service. This was my first visit only to have my Kia Sat Nav firmware updated. In the first instance booking via telephone I was dealt with by a very friendly lady who was polite & courteous in handling my booking. upon arrival at the Kia dealership I was greeted by the service receptionist who again was polite and courteous. my booking was for 14:00 hours and no delays. I waited whilst the update was done in a pleasant clean environment with complimentary tea & coffee. Upon completion my vehicle was presented to me by the lady service receptionist. My vehicle was also valeted. Excellent customer service of which I will certainly be a returning customer. 10/10 JCB Kia Rainham & a big thank you to the ladies in the service reception department.

Phoned and spoke to a great salesman called Dave Hayes who was very helpful and assured me he would hold the car for me to view while i traveled up from southampton. We viewed the car and is was exactly as Dave had described, took it for a test drive and put a deposit on it then and there. We travelled back up the next weekend to see Mark Spray the used car manager for the hand over as Dave had actually retired that week. Mark was great, very helpful and easy to get along with. Have to say between the two chaps and not hesitate to go back and see them again even though its a 2 hour drive! Great service, which is hard to come by these days!! Very happy with the car and the service we received.

A massive thank you to Gemma at Kia Rainham. She recently helped my mum purchase a new car and was so helpful and kind. It is the first time my mum has purchased a car on her own and Gemma was absolutely brilliant. She had all the information we required and was able to source the exact car my mum wanted. Nothing was too much trouble. I can not thank her enough .

Had my 1 year service for my Stonic today. Excellent service from all staff that I dealt with. Car had full Health Check & was all documented. My first Kia was a Picanto in 2005, then I upgraded to a Rio 2015, then Stonic 2018. Brilliant personal service from Guy Carter and his Team. I love that Kia give fantastic value for money with many specifications included with the basic price (unlike many competitors). The staff a JCB Rainham are always courteous and professional. Keep up the good work and value. Joan Hogben

Fantastic experience here compared to another branch. Jeremy was very helpful and listened to our needs as a family, will highly recommend. It was also a nice change to not feel pushed into anything. I would also like to mention how lovely the lady at reception was (sorry I didn’t get your name) she remembered us every time we popped in, and made a special fuss over our son. A lovely team, thank you!

Very nice dealership, where no one rushes you and one can browse the cars with ease. There are a couple of criticisms that I have regarding movement for the disabled, me being one of the said disabled. Parking whether you are disabled or not is very very difficult not only in their car park but also the road leading to the garage. Once inside if you're in a wheelchair it is a little bit difficult to get around but the staff make-up for this they are extremely helpful and will push cars out for you to view, excellent service, extremely nice staff.

I've had many cars from Kia at Rainham and Jack, the guy who I deal with mostly is so friendly and helpful that he kind of feels more like a friend who happens to sell cars than a salesman. The entire sales team here is as friendly and helpful as you could want. Jack keeps me well informed of all and any information or changes throughout the year and any offers and deals becoming available. Special mention to Ryan today as well, who is also friendly and helpful and made today a very special experience. My mum had to take her car in for a service and this was the first service she had to arrange that after the passing of my father and Ryan took so much care and showed so much compassion to my mum that I really couldn't express just how much it all meant to her and myself. The team arranged for the car to be cleaned as well as serviced and even went so far as to all chip in and buy a little box of handmade cupcakes for mum who was moved to tears at the delightful and thoughtful gesture The cars they sell are good vehicles and have alsorts great features. I, Mum and Dad, nor the inlaws have ever had any issues with the cars or the service provided at Kia The showroom is well stocked, clean, and tidy. After the recent refurb, the place is even better looking than before. I feel I need to mention the service department and say they have been extremely helpful and efficient over the last few years. It seems Ghengis Khan has been subdued (if you know you know) I couldn't recommend Kia Rainham more highly and plan to continue to buy cars here until they stop selling cars. Ryan, Jack, and the team thank you

We can't praise Jack and the team enough. From start to finish the service was excellent, far surpassing other main dealerships in our experience. We are over the moon with our car and wouldn't hesitate to recommend Hidsons . Thank you Jack and all at Hidsons that made our buying experience plain sailing.

The second I walked in a salesman was ready to greet me. Offered coffee/ water, everyone was friendly and professional. The salesman I had, a fellow named Richie, was super attentive and no where near pushy. I told him what I could pay per month and the payment came in $0.11 lower. He really tried to work with me. They even dropped the car off for me as I had come there alone. So if you're ever going car shopping there, ask for Richie.. Just be forwarned the finance secretary(possibly wrong title- the woman you give your payment to) was wretched.. She looked sloppy was all sad and slow, couldn't understand a word she mumbled toward me. Other than her, the place was awesome and so was everyone who worked with me.

We have been working with the MD and Marketing Manager for many years and in all that time, we have found them to be a very professional company to do business with. They have helped a number of our clients with their needs and did what they said they would do. If you need a company car or commercial van, then give Hidsons a ring.