JCB CUPRA Ashford

I walked into the showroom with 3 requests. I needed an estate, lumbar support and I needed it as quick as possible. Sade was a real pleasure to talk to, ran through my options and after a quick chat with her manager, Darrell, she said I could have a car in a week. The whole process was so easy, and true to her word, Sade called me 7 days later with my car ready. An absolutely amazing team that handled everything professionally which made the whole process run smoothly.

I had first class service today from Connie at Seat Ashford. She checked the car in with no fuss, ensured the right phone number had been noted, checked when I needed the car back and promised a call to discuss any advisories. She called and we agreed on the items to complete and then I had another call to confirm everything had been done (ahead of schedule). When I turned up to collect the car, she escorted me to find the car which I thought was a nice touch. I was very pleased with my visit and would thoroughly recommended this location.

Grabbed seat First car from here two days ago and I’m loving it. Overall the service is great from the staff, kept things simple and quick for me as a serious buyer. Laura, who was dealing with my enquiry during the purchase did an excellent job of explaining each step to me and even giving me advice and tips for the drive home back to Manchester. She did more than she had to really and I appreciate it

I recently visited Seat JCB and was impressed by Holly and Ebony. Ebony, at the front desk, greeted me warmly and efficiently directed my inquiries. Her friendly demeanor and organizational skills set a positive tone. Holly, at the sales desk, was knowledgeable and attentive, providing tailored recommendations that made me feel valued. Her professionalism and clear communication ensured a smooth sales process. Together, Holly and Ebony create a welcoming and customer-focused environment at Seat JCB. Their exceptional service made my experience enjoyable, and I highly recommend them both for their outstanding contributions.

Very happy with my experience at JCB SEAT Ashford. Michael was extremely helpful and knowledgeable. He was keen to help and offer guidance without any pressurising tactics in order to push a sale. I ended up buying a great little Ibiza which I'm delighted with! After sales care has been great too. Thanks Michael. Martha Andrews

(Translated by Google) Coming from Germany, we had an engine problem and so we went to JCB. We were helped immediately, the problem was solved and we were able to continue driving. The staff were all extremely friendly, especially Mr. Charlie Holland. A great company! (Original) Wir, aus Deutschland kommend, hatten ein Motorproblem und haben deshalb JCB aufgesucht. Sofort hat man uns geholfen, dass Problem wurde beseitigt und wir konnten weiter fahren. Die Mitarbeiter waren allesamt äußerst freundlich, vor allem Mr. Charlie Holland. Ein tolles Unternehmen!

Attended Seat in Ashford today (23/05/24) I had a warm and friendly welcome from Ella who got me seen to straight away. I asked for my seatbelt buckle to be looked at as it wasn’t working. Brian looked at it straight away and confirmed it was broken, he then went ahead and got a new one fitted straight away. They said it would be about a 1-1.5 hour wait but I was only there about 30 minutes. Great service from all. Thank you Brian and Ella, you are a credit to the team! Amy and Emily 😊

JCB Seat is the epitome of excellence in the world of car showrooms. Great service, impressive range of vehicles, knowledgeable staff, and inviting atmosphere make every visit a delightful experience. From the first interaction to the final purchase, JCB Seat exceeds all expectations. Highly recommended.

Laura is a real credit to you at Seat. Part exchanged a vehicle with her after finding the vehicle that i was looking for with many emails with videos of different vehicles, we finally got there with the Arona. It was an amazing service from her from start to finish. Her customer service is a real credit to you. Communication was fab from start to finish. A big thank you, Laura for your patience and fantastic service. Highly recommend this dealership.

What a great service. Sade was my first point of contact who offered me a personalised video of the Seat Ateca I was interested in. She was very helpful and we then proceeded with the purchase agreements following the test drive. This was followed up by Mike who sorted out taxation, and the whole process was overseen by Darrel. All three members of staff are extremely friendly, knowledgeable and helpful. I would highly recommend this team (and the venue) and the whole process was flawless. As for the Ateca- it’s even better than my high expectations!👍 Thank you all, and I would highly recommend you to anyone.

JCB Seat Ashford - took my 2 month old Seat Ateca in for software update on the nav radio system. They had organised a replacement car while mine was being look at. The customer service was one of the best experiences I have had with a car dealership. I felt valued and they expressed the importance of my visit to them even though it was for something trivial. Great communication during the time my car was in the service centre (24hrs) and again a very welcome reception on my return to collect the car.

All the staff were polite, knowledgeable and helpful. I didn't need anything major but they understood my requirement when I phoned up in advance and when I arrived in person they took care of me in minutes. This wasn't my experience at the first two dealerships I tried. I'm looking forward to getting my car serviced here in future.

We Would like to personally thank Matt Baker for his professionalism and attention to detail in making sure we brought the correct car to suit our needs, We are over the moon with car it's just perfect, We we also recommend matt as being honest, genuine and a no pressure salesman. Thank you jcb group.

Have visited this place several times, and it seems the place is my regular place to take my car for service and other needs for my car . Good service and staff!! But not to some standard this due to appointment booking for service and MOT which I have been always asked to leave the car for whole day even for minor issue.

A big thank you to Charlie in the service department at JCB SEAT Ashford for the excellent service I've received today, i unfortunately had a fuel cap failure, but Charlie managed to squeeze me in at very short notice to get it sorted out and all done in 1 visit and under an hour! Brilliant stuff 👏

When it comes to unbiased customer service, JCB Seat Ashford displayed this in bucket loads. I popped into the parts department on a Saturday morning to get a paint touch up kit for my Leon only to be informed by one of the sales team, Matt Baker, that they would not re-open until, Monday morning - Doh! Matt asked what I was after and when I told him, he wanted to know what colour my Leon was and he then went into his drawer and produced the very touch up kit I was seeking. This kit was handed to me as a most generous gesture and was certainly not expected from my part. Despite offering to pay, Matt declined. Matt did not have to do this and he did not have any agenda to have this gesture reciprocated and even when I asked if I could give some feedback , he said it was not necessary. Matt, thank you again for being such a decent human being and I am sure you will receive many glowing reviews based on the experiences you create for customers across all areas of the business. JCB Seat - I am not based in Ashford and was only visiting to attend the funeral of a family member which had not been discolsed to Matt. That said, when the time comes to change my car, I will be giving Matt a call to oversee the sale of my next vehicle. Thanks again Matt, you are a true asset to JCB Seat!! Best regards Darren

Brought my hybrid Leon here for it's 1st service (was purchased elsewhere) and a couple of updates and warranty fixes following that. Work has always been completed and it's nice having a dealership that cleans the car and actually results in it being clean (it seems a lot of others just use the same dirty rag which means it comes back dirtier than when it went in!). Courtesy car was great as well, and when I had a while you wait appointment it was done in the time frame given. Great, polite and friendly customer service but you might need to ask questions otherwise they won't give you the detail if you want it.

1st class service, staff are very friendly and professional, very clean and tidy, The date my service was booked was kept by the service department my vehicle had been booked elsewhere and I was let down on several different occasions, so I cannot fault the Ashford branch in any way , highly recommend here

Most excellent customer service!! 10 stars would be more appropriate! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I cannot possibly include everything this place has done for me in 1 post, but with people like Wayne and Chloe in service, Matt and Laura in sales and Charlie, this place has me coming back time and time again. They do excellent repair work, and while it may take longer than expected, it’s only ever due to there unrelenting pursuit of perfection. I’ve just purchase my second car with them and don’t plan on changing to another garage anytime soon. Keep up the good work everyone, and thank you for everything you do! Rich.

Just picked up my new seat arona from JCB seat in Ashford... The car was up for a great deal and I couldn't resist.. Went to view and test drive in Saturday and now Thursday I've picked it up... The whole process was very easy, straight forward and well organised ... We dealt with Laura, who despite being a car saleswoman was very down to earth, easy to talk to and not pushy... She really made the whole thing a pleasure and wasn't stressful at all because she really did take care of everything for us, from part exing our old car to clear finance, to just being so quick with the turn around, I really could not fault the service... The car itself is great to drive from what I've seen so far, and if there's anything I'm unsure of there are plenty of people within easy contact to deal with any questions I may have Thankyou Laura and thankyou to the whole dealership, we will definitely be back in a few years time

The car is in perfect condition. Almost like new. Mot price and annual roadside assistance. Bought almost 10 months ago and so far without any problems. Before the purchase, despite the lockdown, very good contact. I have already done an oil change in this service and I am also satisfied and additionally got roadside assistance for the next 12 months. Everything was replaced quickly and at the agreed time. I recommend

Great level of service from the manager, Alex. Nothing was too much trouble and he took the time to listen to our requirements, concerns and budget. The advice and guidance he gave convinced us to by the right car and be completely satisfied with our decision. In addition, both Teresa and Charlotte spent a good couple of ours entertaining our two young daughters which couldn’t of been easy!! The whole experience was head and shoulders above that which we’d received at another local competitors dealership which was disappointing to say the least.

Loving my 'new to me' Seat Ibiza. Thanks to Laura Lowdell at JCB Seat in Ashford for her help in giving me a great deal on a great car with great service, including after sales support when I found that I needed a separate handbook for the audio system in the car and needed some advice about which fuel to use. Really friendly, efficient and helpful. Would highly recommend!

July 2022 Back this morning for a service, quick, swift, job done with ease. Perfect! Hopefully be back in Jan '23 to order a new car or 2. Nov 2019 Excellent, thanks to Matt the process of ordering a Motability vehicle for my wife could not have been easier. Nothing to moan about, nothing needs improvement. Excellent!!

Had an issue with the partners Leon Fr DSG which was purchased from JCB, seemed bad to us but once in the showroom spoke to Charlie Hollands who didn’t know the answer but went and got the SEAT master technician Brian Duncan who popped out had a quick look and talked me through what he saw about the issue, he couldn’t fix it there and then but took it into the workshop plugged it in and we was on our way (shopping 😞) again in about half an hour many thanks and we will be back again! Next service and maybe a replacement!

Just collected my seat ateca. From the moment I walked into dealership I found the staff to be friendly. Laura in sales told me it will be a little wait for my new car. Wow . Laura found one which was being built to my spec. It took 6 weeks from build to driving out of the dealer . Fantastic service from Laura. Thank you

I have just collected my second car ordered through Laura at JCB Ashford Seat and can highly recommend this dealer. I found Laura in sales to be friendly and very helpful. Laura made the sales process from start to collection a simple and informative process even though I asked for changes to the standard specification of my car. No request was ever a problem. Laura even called me to let me know when my car was built, had been delivered to her and sent photos and a video of my car. Laura always called me back if she was on the phone or with a customer and replied to my emails within a few hours. The service received from the service department while having my car serviced has also been spot on and easy to use. Thank you Laura and the service department at JCB Seat Ashford for being so professional friendly!

Bought a brand new car from these in January service was ok until the deal was done. The wheel nut covers fell off and I asked time and time again for three and a half months to get these simple cheap covers replaced even made two visits and got them today. Won't be replacing my car and won't return back for the wife's car once up for replacement

I was traveling down from Lincoln to Standford Kent visiting my Father, the glow plug light on the dash was flashing, I pulled over at Maidstone services to study the cars manual, which advised taking the car to a dealer to investigate further. I arrived at Seat Orbital Park not sure what to expect as the car is nolonger under warranty. Charlie the Service desk reception was very approachable and helpful, I had an expected 45 min wait but enjoyed looking round the showroom at the range of Seat & VW vehicles. After 30 mins the car had been plugged into the system diagnostics and the results showed that there was a sporadic sensor flagging up on the exhaust system, I had a new unit installed only a year ago by Seat in Lincoln under warranty. I was assured it was safe to drive as it was not effecting the cars performance but to have it checked out later at my convenience. Thank you Charlie for the exceptional service provided on behalf of Seat. Simon.