Euro Škoda Crawley (part of the JCB Group)

All repaired now and looks good as new. Thank you Clive, Paul and Steve. Very sorry but I have to leave this negative review. My car went into service for the first time on the 17th June and needed a software update, service and a repair on the charging flap. It took an extra day which was fine however on pick up on the 19th June the chrome trim on both sides of the car and also the rails on the top had chemical stains on them and I pointed them out straight away. They took the car straight away to clean them off. I waited for a couple of hours for this and the car was returned to me in an even worse state! Now with scratches on the trim and paintwork around the trim like someone had cleaned it with a birillo pad. The car was then taken to a body repair company off site and I had to get collected from them to go to work. No car was offered, so far wasted nearly half a day of work. I went back on the afternoon of the 19th to be told its still damaged and the bodyshop could do nothing about it. I was told clearly the Clive and Paul will discuss it and get back to me on the Monday the 22nd/ Tuesday the 23rd. I have phoned and still it has not been resolved as the cleaning company needs to assess the chemicals, why as it still needs repairing! . Its now the 29th June. Just received a call from them that the trims have been ordered and will need all fitting, which will take a couple of days. They seem to be helping to get it sorted now. I will keep you posted. If you do get your car serviced by them tell them not to clean it!

Service Dept is first class. Service Mgr is great. We have two Skoda’s regularly looked after here and we are very pleased. New car sales is another matter. It was like pulling teeth to order a new car via Motability. The Motability specialist didn’t know many things and told us we could have a car next week after showing us one then just as we were about to sign up he said we couldn’t have it! Also didn’t know how to assign a Private Number plate. We were tempted to use another dealer but because of the great service Mgr they have we went back and signed up for another new car on motability. We eventually researched what we wanted on-line. We eventually got there but it was a painful experience with new car sales. Servicing Dept 10/10. New car Skoda Sales 4/10.

Great service, welcoming and friendly. Chris Sawdon was incredibly helpful and patient. He talked us through the car and let us take our time. He was also very knowledgeable about everything and put us at ease as this was our first time looking at an EV. Accompanied test drive was arranged and carried out very effectively. I would definitely recommend.

I purchased a used car from Euro Skoda in October last year. I thought the dealership were very honest and straight to the point. I found Scott to be the goldilocks of salesmen and good to deal with. I would recommend the company to someone considering a VW Group car. The car itself had had everything done on it that could be done. Anything (even if very minor) had been sorted and the dealership were happy to ‘back’ the product with an inclusive used warranty for a couple of years.

Good selection of cars in the show room. Rating a 3 as it was super hot in there and air con wasn't working. Biggest issue was the sales guy didn't know if you could get a Enyaq with no load lip in the boot and said 'go and call the local mobility experts, then come back and tell us if we can help you' 😒 Edit: We went in again and spoke to a lovely chap called Chris who was super knowledgeable, very helpful, and he organised a test drive for us as well as talk us through different purchasing options with motability. Excellent customer service from him. I guess in this branch it really does depend who you speak to.

Extremely easy process to hand over keys for my service, go through the paperwork for the rental car and picking up my cleaned car afterwards. Greeting first thing in the morning was lovely after a long weekend was a pleasure. Both colleagues I dealt with, (can't remember both of their names) were amazing. Thank you JCB/Seat

We have been doing business with Skoda since 2017 and would like to say how pleased we have been with the service we have received. From sales to servicing we have no complaints. Sales Advisor Chris Sawdon has always steered us through the selection process of purchasing either a new or second hand car with professionalism and patience, making sure that before we drive our new car away we are familiar with everything about it. T

Recently purchased a Skoda Kodiaq from this Crawley dealership and was extremely impressed by the level of great service and care I was afforded by Chris Sawdon, the sales executive. He took all the time necessary to answer all of my questions and very carefully went through all the paperwork needed for the transaction. I am very happy with my vehicle and would definitely recommend Skoda Crawley and Chris Sawdon to friends and family looking to buy a great vehicle with awesome service.

Just want to pass on my thanks to everyone at Euro Skoda for their excellent service, particularly to Chris Sawdon who was brilliant and took the time to answer the numerous questions I had throughout the process. Getting the Kamiq was a bit daunting as my previous car was a lot smaller and Chris took his time during the handover to explain where everything was and how it differed from my old car. I've had my Kamiq now for nearly two weeks and I'm thoroughly enjoying driving my new car. I would recommend Euro Skoda, they were prompt in returning my calls and provide a professional service.

I bought an approved used Skoda Superb 2018 from Euro Skoda Crawley, starting from the initial phone call until I get the car keys, the service was outstanding and I would like to express my gratitude to Scott who was extremely helpful throughout the whole process, very knowledgeable, answered all my queries and made my entire car buying experience straightforward and carefree. Thank you !

I am a fairly new Skoda owner, having purchased my beautiful Superb estate through a private garage 6 months ago. i took out a Skoda service plan for it and took it to Euro Skoda a few months back for its service and the experience was excellant. Yesterday, I returned to the dealership to get it MOT'd and the experience was outstanding! I was looked after by David Harris - what a charming man and a total credit to Skoda! He could not have done more to be helpful! He even arranged for my car to be washed and hoovered after the MOT for me at no extra cost! The showroom is bright, spotlessly clean and very comfortable chairs to sit on while we waited. The coffee was excellant and you could drink as much as you wanted. I have always hated MOT day, but in future the prospect of it will be much better thanks to Euro Skoda. Nothing is too much trouble for them - all in all, a very satisfied and happy customer..Thank you so much!

I would like to pass on my sincere thanks to Euro Skoda Crawley for their excellent efforts during the purchase including after sales. However, I wish to make a mention specifically to Jon Thwaites who has been excellent throughout. It is clear to me how Jon stands closely to core values, and truly wishes to provide a notably excellent experience for customers which is highly appreciated. Thank you for your efforts and for making me feel like a valued customer. With so much competition out there, it’s nice having some personal experience still. In terms of the dealership, a clean location with close links to the M25, and next door to a Petrol station if you’re ever looking for local amenities. I would highly recommend Euro Skoda, even off the experience with Jon alone. Many thanks

Having dealt with Sales Advisor James Woodard who was most helpful considering the current restrictions, I was a little disappointed with handover, cleaning and polishing of my vehicle and damp marks within vehicle (such as seatbelts), plus ignition key needing new battery. Having said that, they were dealing with new plate business.

We went to the garage to look at second hand Skodas, with a vague idea of what we wanted and how much we wanted to pay. What a wonderful pleasant car buying experience! There were no pushy salesman, no trying to sell 'extras' and plenty of time given to listen to our requirements and needs. James was wonderful, sold us the car we wanted and an even better price than we wanted. James also took the time to answer all my questions about various tiny details. Cannot fault James, Skoda or the car. We came to Skoda Crawley on the recommendation of a friend and will certainly be recommending all our friends and family to come and buy from you guys. Thank you so much!

After having a pushy experience at another garage (local to home) I decided to go to Euro Skoda Crawley (at least 20mi away). I dealt with James Woodard - what a lovely guy! He was patient with my request, honest and to the point, explained everything and managed to find my perfect first new car. It really shows how a salesperson's attitude and knowing how to read your customers can make all the difference. I walked away from my local garage as they were just pushing me to buy their last stock car, whereas James was fantastic, no push, just understood what I wanted and made it happen and at a good price too! Definitely worth the extra drive to Crawley! Thanks for all your help James - I absolutely love my new car!

From the moment we walked in, the whole experience was friendly, professional, relaxed and informative. Chris was exceptionally knowledgeable and wasn't "pushy" at all. We explained what we wanted and what we needed and within minutes, he had come up with just the perfect car for us. Couldn't have asked for more. Regards Gareth and Kay Brady P.S. The coffee was great too !!

I had to book my Skoda Citigo in for a diagnosis on an oil leak I discovered at the weekend. In less time than it takes to cook a roast dinner it was all done!! The communication is superb, (yes a garage that will actually call you when the work is completed and not leave your car sat there until you loose patience and call after not hearing anything all day). The customer service is exceptional and both Holly and Abbie are a real credit to their profession. Beautiful, polite, intelligent and professional, they represent Euro Skoda exceptionally well and I would highly reccomend them to anyone looking for a trust worthy, reliable, five star garage for service, MOT's and repairs, to look no further than Euro Skoda Crawley. My thanks to everyone in the Service Department at Euro Skoda Crawley. See you in another 8233 miles... (for my next major service)!!

A thoroughly enjoyable experience of buying a car. Chris B was professional and helpful beyond belief. Initial contact with my son and then me (from a remote location at the other end of the country) The car was everything I hoped for and a dream to drive. Everything was in order, all items as they should have been and a thorough handover by Chris really helped. I would highly recommend Skoda Crawley.

We bought our family car from Euro Skoda recently and I was very happy with the outstanding customer service. I would recommend this place, but especially Chris B. to do business with. He was super transparent and very helpful through the whole process. He followed up on all enquiries before I even had the chance to test drive the vehicle. His clarity and transparent way to do business earned him our trust , event though in the beginning of my search I wanted to go with a different car at a different dealership. Customer service is no.1 nowadays and Chris managed our expectation to a five star. Of course the sales cycle is not over yet and look forward to the after care experience, but so far I would highly recommend Euro Skoda and it`s team.

Recently bought a SEAT Leon FR with this garage. Customer service and quality is absolutely phenomenal. Couldn't recommend these guys enough so professional, yet welcoming. Dealt with Danny in the SEAT department, great guy, answered all my questions very quickly and was great to speak to. Would recommend this dealership to anyone.

Nothing but praise for Euro Skoda Crawley! Nothing is too much trouble and very friendly and knowledgeable staff. I had had my car repaired by my insurer's garage and was not happy with the repair to the door. I took it to Euro Skoda Crawley for them to have a look at it as I did not know what was wrong. I was expecting to pay £££'s, but it was discovered that my insurer's garage had not done the hinges up leaving it in a dangerous condition. They put the door back as it should have been and did not charge me anything at all for the inspection or repair! A special 'thank you' for Holly Greaves who went out of her way to help.

I ordered a Skoda Octavia estate VRS from them and got a very competitive price. I was kept informed of progress on the delivery on a regular basis and the whole process went very smoothly. Particular thanks to Bill Ripley Duggan for his help in answering all my queries. Car was delivered early and has given me back my love of driving. Full marks!!

Just a quick note of thanks to Bill Ripley-Duggan for his excellent end to end service from ordering the car all the way through to delivery. He kept me informed every step of the way and gave me a comprehensive demo of the car today before handing the keys over. Thanks very much and would definitely use Euro Skoda again

I purchased a car from here very recently. having never purchased a car from a main dealer before i was unsure what to expect, but from start to finish the level of customer service has been absolutely fantastic. The salesmen chris Blake talked me through the process and answered all my questions and was very knowledgeable. really pleased with the car and level of service from chris, who in my opinion is a real asset to the company. Thanks skoda and thanks Chris

After visiting a couple of times I decided on a great car for a great price. With the help of Chris Blake I was able to get the car on a great finance deal. The quality of service I received was much better than local competitors I had visited and was a key reason for buying from Euro Skoda Crawley in the first place. Already looking forward to the time I need to go in to get my next car.

The service was excellent with great attention to detail . The car was like new by the time they had made good all the little things you expect to see on a used car.Very happy with vehicle. I can't remember any of our question that weren't answered in great detail. If only all car dealers were this good.

My wife's car went in for a routine service and MOT but they found a problem with one of the warning lights which came on without any discernible reason . Whilst it took a week to trace the problem , we did receive a courtesy car and regular updates on the progress which showed a very high level of customer service .