Financial Disclosure
JCB Medway Limited T/A The JCB Group is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities FRN: 684394 and an appointed representative of Automotive Compliance Limited, which is authorised and regulated by the Financial Conduct Authority FRN:497010 for the purpose of Insurance Distribution.
Ashford Orbital Limited T/A The JCB Group is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities FRN: 497898 and an appointed representative of Automotive Compliance Limited, which is authorised and regulated by the Financial Conduct Authority FRN:497010 for the purpose of Insurance Distribution.
JCB Medway Limited & Ashford Orbital Limited T/A The JCB Group is a Credit Broker not a Lender and can introduce you to a carefully selected number of lenders. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, who provides a fixed interest rate to which our dealerships do not have discretion to change. All of which are set by the lender.
For the sale of general insurance, JCB Medway Limited (FRN 684394) & Ashford Orbital Limited (FRN 497898) are an Appointed Representative of Automotive Compliance Limited (FRN 497010), which is authorised and regulated by the Financial Conduct Authority. Automotive Compliance Limited's permissions as a Principal Firm allows JCB Medway Ltd & Ashford Orbital Ltd to act as agents on behalf of the insurer for insurance distribution activities only.
Our Complaints Policy
At The JCB Group we pride ourselves on delivering first class customer satisfaction to all our customers, however we understand that every now and again we unfortunately don't meet expectations. When this happens the first step to take is to get in contact with a member of our team. Our management team is committed to resolve any issues or problems you have, whatever they may be. Often problems are quickly resolved within 24 hours leaving customers happy with the service they received.
If you have a general complaint: For complaints relating to non-regulated activities, this is anything concerning the dealership, sales or aftersales, please contact us directly via email with the details and any supporting documentation. If you do not have an email account, you can send us a letter.
Email: info@thejcbgroup.co.uk
Post: The JCB Group, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ.
We subscribe to the Motor Industry Code of Practice. The Motor Ombudsman Ltd act as an arbitrator in any unresolved consumer disputes.
If a non-finance complaint arises that cannot be resolved between us within a reasonable timescale, you may refer your dispute to the Motor Ombudsman. www.themotorombudsman.org
The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN, United Kingdom
If you have a complaint regarding finance or insurance activities, then please contact Automotive Compliance directly.
Automotive Compliance Ltd can be contacted via post, telephone, or email:
Automotive Compliance Ltd
The Factory
4 Alfred Street
Gloucester
GL1 4DD
Telephone - 01452 671 560
Email: complaints@automotive-compliance.co.uk
If a complaint regarding Finance or Insurance activities cannot be resolved within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.finacial-ombudsman.org.uk
*All vehicles are tested according to WLTP technical procedures. Figures shown are for comparability purposes; only compare fuel consumption, CO2 and equivalent electric range figures with other vehicles tested to the same technical procedures. These figures may not reflect real life driving results, which will depend upon a number of factors including the accessories fitted (post-registration), variations in weather, driving styles, speed, vehicle age, vehicle load (and, for battery electric vehicles and plug-in hybrid vehicles, the starting charge of the battery and battery age).
Figures for plug-in hybrid vehicles were obtained using a combination of battery power and fuel. Plug-in hybrid vehicles require mains electricity for charging. Figures for battery electric vehicles were obtained after the battery had been fully charged. Battery electric vehicles require mains electricity for charging. Zero emissions while driving. Figures quoted are subject to change due to ongoing approvals/changes. Please consult your retailer for further information and range figures may include options not available in the UK. Data correct at March 2024.
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