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Rental Supervisor - JCB Volkswagen, Ashford

We are looking to recruit an experienced Rental Supervisor for our JCB Volkswagen site in Ashford. Specialising in the rental of Volkswagen vehicles, as Rental Supervisor you will be responsible for the smooth day-to-day operation of the JCB Volkswagen Hire site. You will also take responsibility for the growth and profitability of the site through the development of sales to both retail and local corporate customers, whilst ensuring you deliver excellent customer service. *This is a 9-to-5 position it will be necessary to accept and liaise with customers outside of working hours should there be a requirement.*

Key Responsibilities: -

  • Dealing with the general public and corporate clients on the phone and in person
  • Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc.
  • Monitoring daily desktop reports, vehicle availability, utilisation, excess mileage etc.
  • Resolving problems and delivering outstanding customer service
  • Increasing the number of local corporate accounts within the designated area
  • Identifying new potential sales areas
  • Production of business plans and strategies and any other planning associated with the development of the Rental Department
  • Weekly audit of vehicles
  • Administration of maintenance on all vehicles
  • Actioning local marketing/advertising strategy
  • Budget and P&L management

Person Specification: -

  • Previous experience in a rental role is essential
  • Excellent communication skills, with the ability to develop and maintain strong relationships with customers, internal departments and stakeholders
  • Must hold a clean UK driving licence
  • Must have a strong customer service ethic with great people skills
  • Must be positive and have a sales-focused attitude
  • Must have a strong working knowledge of Microsoft Office

About the JCB Group

The JCB Group is a family-run business which has 17 sites across Kent, Sussex and Essex and around 300 employees covering 15 brands: - Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, CUPRA, Citroen, Honda, Kia, Renault, DACIA, Mercedes-Benz Vans, Mitsubishi, SEAT, SKODA, Suzuki, SsangYong and FIAT Aftersales.

What will we do for you in return for your hard work and commitment?

You will be part of a varied and progressive dealer group, with opportunities for progression and development. We offer a competitive holiday allowance, pension scheme, the option to purchase new and used cars for yourself and your family at really competitive prices, as well as access to our reward and recognition programme - as we truly look after our staff!


Is this role just for you?
Then apply online today**. Projected start date: 1st October 2021

**Please note only applicants successfully shortlisted for interview will be contacted**


Ref: JCB/KD/SC/RentalSupervisor

Closing Date 30/11/2021
Location Ashford, Kent
Benefits Subsidised Company vehicle, competitive holiday allowance, monthly bonuses, discount on products and services, discount and reward portal, employee well-being programme, manufacturer training & opportunity for progression, manufacturer incentives
Working Hours Monday to Friday 09:00 - 17:00 with a 1-hour unpaid lunch break
Salary Basic £23,000.00 plus bonus
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