JCB Accident Management Service

The last thing you want when faced with an accident in one of your fleet vehicles, is the added hassle of sorting out all the paperwork, repairs and phone calls that follow. JCB Business & Fleet can take it off your hands and keep you on the road with our worry free Accident Management Service.

How does it work?

Our Accident Management service supports your driver back onto the road, takes care of the claim and repair process and gives you immediate control of the cost, quality and speed of vehicle repairs. In the case of a non fault accident, we will even provide you with a like for like replacement vehicle.

The fast and hassle free incident reporting service is available 24/7 for 365 days a year and includes insurer notification.

We manage the prompt collection and repair of your vehicle and manage any third party claim by the insurer.

This means that your downtime is minimised, your administration is reduced and the ‘hassle factor’ involved in an accident is removed. Your business keeps on the road and moving – where it should be.

Isn’t this what my insurance company does for me?

It is unlikely that your insurance company is open 24 hours a day, 365 days a year. What would happen if one of your drivers has an accident when they are closed and the vehicle is not driveable?

An insurance company will only handle the claim and paperwork, then allocate a body shop for the vehicle repairs; they will not book the vehicle in for estimate and repair, or book a courtesy vehicle. They will not chase the body shop for updates on the repair or update your driver. In short, they will not manage the’ vehicle off road’ time. This means you or your drivers and admin staff are spending valuable time dealing with the insurer, the body shop and the hire company instead of on your business! 
Our Accident Management Service does all this for you, including reporting the accident to your insurance company. We work with your insurance company, not against them, as your insurer will still inspect and authorise repairs.

What about non fault accidents?

We have our Fleet Indemnity Solution. Where a third party is deemed at fault, we will repair your vehicle and endeavour to provide you with a comparable replacement vehicle via credit hire. We can recover your policy excess and associated hire costs via our uninsured loss recovery system.

How much do I pay?

JCB Business & Fleet have negotiated a no monthly management fee service on behalf of our valued customers. All you have to do is register with us.

So, what’s included in the Accident Management Service?

• 24 hour/365 day support via calling 08450 784 99
• Roadside recovery where necessary
• Mobile repairs for minor accident damage
• For fault accidents a courtesy car is provided
• Access to a national network of approved repairers (over 160)
• A 3 year guarantee on all body shop repairs or for the duration of ownership of the vehicle

• On line accident management registration
• On line repair progress tracking
• The cover extends to the whole fleet – both leased vehicles and vehicles you own
• For non fault accidents
• no cost like for like replacement vehicle

• Damage repair with no excess to pay
• Recovery of losses
• Personal injury
• Vehicle collection and delivery
• All vehicles are provided full CDW nil excess

What are the benefits to my company?

• A robust accident reporting process
• Duty of care to employees
• Saves time and hassle, therefore saves you money
• One point of contact as Accident Management takes over every aspect of the claim once reported, including liaising direct with insurers, repairers, estimates and progress reporting
• Available 365 days a year, 24 hours a day

• Bump cards for your drivers, advising them who to call and what to do in the event of an accident
  
• Reduced ‘vehicle off road’ time, as we pro-actively manage the repairs and keep the driver updated throughout
• Benefit from reduced labour and parts rates on repairs
• Reporting system to show repeat offenders, cost of accidents and ‘vehicle off road’ time

Our Accident Management Service is provided through Total Accident Management Ltd, the repair and claims management subsidiary of Helphire Group Plc. Total specialises in motor claims services and accident repair management to the fleet and insurance accident management industry. With over 10 years’ experience and handling over 20,000 claims annually, for cars, vans and HGV, JCB Business have chosen Total as their approved accident management supplier.​

To discuss your needs further or to register your company vehicles and drivers for our Accident Management Service, please contact the JCB Business & Fleet Team on 01233 220277. We will be happy to advise, answer any questions and most importantly get your business signed up to using this free service.

JCB Business and Total Accident Management – working together to keep your business moving.