Business Aftersales Support

Servicing, Repairs and Accident Management

At JCB Business & Fleet, we have approved Service Centres that are fully equipped to carry out all the servicing and maintenance you need to keep your fleet running smoothly.

Our Technicians and Master Technicians are trained to the highest standard, and use tools that meet a strict set of criteria and only genuine parts, ensuring quality. You can also benefit from our service plans, which offer a convenient and affordable solution to maintenance costs. You may also have a 'maintained' finance package, which helps budget for service and repair costs.

If business downtime worries you, we offer a range of courtesy services to keep you on the move. Speak to our service advisors about options available to you.

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Price Match Promise

Our price match promise is designed to ensure you don’t have to spend more than necessary on your fleet service and maintenance costs. As such, we promise to match any like-for-like business quote from the independent sector.*

Accident Management

At JCB Business & Fleet, we believe that our support should continue beyond the purchase or lease of your fleet vehicles. We provide a comprehensive accident management service to give you complete peace of mind should the worst happen while you’re out on the road.

By registering with us, you can benefit from:

  • 24-hour/365-day support
  • Roadside recovery where necessary
  • Mobile repairs for minor accident damage
  • For fault accidents a courtesy car is provided
  • Access to a national network of approved repairers (over 160)
  • A 3-year guarantee on all body shop repairs or for the duration of ownership of the vehicle
  • Online accident management registration
  • Online repair progress tracking

Our team understands that the aftermath of an accident can be stressful and will treat you with courtesy and consideration. For more information on our accident management services, contact us today.

Call us on 01233 220277, visit us at JCB Business & Fleet, The Parade, Orbital Park, Ashford, Kent TN24 0HT or make an enquiry.

Personal Leasing Aftersales

With personal contract hire and leasing, the aftersales element (that is, service, maintenance, tyres and repairs) can be built in to your monthly payment agreement. If this is not an option you have taken up, you may wish to take out a JCB Service Plan to help spread the cost of servicing. We also have a loyalty card scheme which offers discounts and promotions to our customers. Ask us for more details.

*Quotes supplied must be from any VAT registered garage with a UK standard industrial classification UK SIC of 45200, maintenance and repair of motor vehicles and within a 5 mile driving distance from our Authorised repairer premises (participating retailers only). Quotes must be produced in writing (e-mail or printed) using only manufacturer's genuine parts. Part numbers and oil specifications must be detailed (oils and lubricants must meet or exceed the manufacturer's specification for your vehicle).

Like for like content of quote must be for exactly comparable work - we reserve the right to verify this.

We will only price match genuine quotations that are available to any member of the public at the garage's advertised rates and are free from special offers or negotiated discount.

Servicing or repair must be in accordance with manufacturer's guidelines. Tyres quotes must be fully fitted inc VAT, valves, balancing and disposal charges. Tyres must be of identical specification. Quotes must be presented within 30 days of the original quote being issued and before any work is undertaken. Quotes from internet retailers are excluded. Retail customers only. Excludes fleet servicing, maintenance and repairs, accessories, merchandise and body shop work. Excludes AdBlue fluid. Offer may be varied or withdrawn at any time. At participating Authorised repairers only. Cannot be used in conjunction with any other promotional offer or discount. E&OE.