Outstanding customer service reaps rewards for Eastbourne Van Centre

A first-class approach to customer service has delivered a host of accolades for a Volkswagen Commercial Vehicles dealer in Eastbourne.

The Eurovans Van Centre, based in Pevensey and part of the JCB Group, has recently been rewarded with not one, but three top motor industry accolades.

The Group are proud to announce that Aftersales Manager, Tom Paddock, has been named as a Customer Champion of 2016, while Eurovans Eastbourne was named as Best Used Van Dealer of 2016 and received a silver Overall Van Centre award for the second year in a row at the national UK Volkswagen Commercial Vehicle Awards.

The awards are based on Volkswagen’s UK scorecard service, which recognises first-class customer care and excellent repair and maintenance facilities, not just volume of sales. They aim to support businesses by presenting a vehicle for sharing best practise and for promoting continuous improvement, learning and personal development.

Head of Business at Eurovans Eastbourne, Robin Day said: “We are delighted to win these esteemed awards. Tom’s individual award is incredibly well-deserved. He consistently puts the customer first and continuously commits himself to deliver over and above what our customers have come to expect from us.

“My team have worked tirelessly over the past year to deliver a first-class service across each area of the business, so I’m delighted that our hard work has been recognised.”

JCB Group Managing Director Jonathan Bischoff said: “This is a tremendous achievement by the team at Eurovans Eastbourne. These achievements show that our group-wide unwavering focus of placing the customer at the centre of all our operations is intrinsic to the success of the business. We strongly believe in combining our local tradition and heritage along with personal service, flexibility and tailoring our offerings to meet customer’s motoring needs, and these awards are testimony to our efforts.”

Carl zu Dohna, Director of Volkswagen Commercial Vehicles UK, commented: “Our dedicated UK Van Centre network did a great job in 2016, supporting our brand ambition and helping us achieve a great result. More important than the numbers, however, is the work they do to support customers, providing a service which means customers want to come back again and again.”